The success of a well managed supply chain lies in the on time delivery of orders at the customer’s end. Customer dissatisfaction can lead to tarnishing the brand name of the service.
Dear [Name of Supplier],
I am writing this letter with reference to my order dated [order date]. The delivery was scheduled two days back and I haven’t received the order yet. This long delay is causing substantial monetary loss and inconvenience to my business activities. The items in the order were a priority one and as you promised on time delivery I agreed to proceed for the transaction. Please let me know whether you can deliver the goods latest by tomorrow or else, I will have to cancel the order, as I cannot wait any longer and will obtain items from anywhere else. This is not the first time I am complaining the delay of deliveries of goods ordered, you have been repeating this pattern since one month for every order.
I called your customer service representative yesterday but she booked my complaint and did not take any action. I am not expecting such kind of unaccepted behaviour from a company like you who operates in several cities. If you are unable to address my concern, kindly refund my complete amount by end of the day. If you fail to respond to my query, I will have to take this matter to the next level.
I am waiting for your prompt response and action. Thank you.
[Name of Sender]