Sometimes, due to mismanagement in a delivery supply chain, the end customer suffers a lot. You can send a sample letter to get your concerns addressed to avoid such discrepancy later on.
The management team,
Courier Company name,
Courier Company Address.
I am writing this letter to bring it to your knowledge that the parcel I have sent through your service has been received at the receiver’s end after a fortnight of the exact delivery date as mentioned by you while placing the order. Additionally the parcel was half open and the condition of the parcel was quite miserable. I called your customer care regarding the late delivery and I did not get any response from their end. Even though you have the grievance management system at place, it doesn’t seem quite functional to me due to the unprofessional behaviour demonstrated by your company.
It pains me that your company claims to provide one of the best services in the whole town and yet this is the case. I trusted on your service through your portal reviews and you have disappointed me to great extent. I was promised on time delivery for the package and that is the reason I paid premium amount. Such acts will end up in loosing valuable customers.
I am attaching the details of my order. I expect for a half refund on my amount due to the delay and issue caused by you. Kindly look into the matter.
[Name of Sender]