Not Receiving SMS Alerts Complaint Letter: 4 Templates

You must disclose how upset you are for not being able to receive the SMS Alerts in the complaint letter to the bank. You must mention when you had actually contacted the bank over the phone and personally visited the bank to activate the service.

You must also remind the date of putting a request for the activation with a service request number. This will allow the bank authorities to investigate the matter and act accordingly.

Template: 1

Your Name

Bank Account Number

Your Address 

City, state, zip-code

To,

The Manager

[Name of Bank]

Address

City, state, zip-code

Dear sir/madam,

Subject: Complaint About Not Receiving Sms Alerts

I have a Bank account with your concerned bank. My account number is (your account number). I had given the mobile number xxxxxxxx when I opened the Bank account here. I thought that with the association of a mobile number, I would start getting updates about my transactions, which was not happening.

So this is to request you to provide an SMS alert service against my Bank account number for my phone number [mobile phone number].

I visited your branch nearest to my residence, and I requested them to look into the issue since I wanted to continue the services of receiving SMS alerts for all transactions. It has been two months, but I am yet to receive an SMS alert.

I am hereby submitting this letter to inform you that I am not receiving SMS alerts on my mobile number associated with the bank account here.

I want to get the SMS alert service now. So I am requesting you to provide this facility so that I can do various online transactions / get updates related to my bank account activity.

Please give the service enabled as soon as possible for this number (your ten-digit mobile number).

Thanking you

Yours sincerely,

[Your Name]

not receiving SMS alerts complaint letter

Template: 2

Your name:

Bank account number:

Your address:

City:

State:

Zip-code:

To,

The Manager

(Name of the bank)

Address: 

City:

State:

Zip-code:

Dear sir/madam,

Subject: Objection About Not Getting Any Information from The Bank Through Sms.

I am a bank account holder of your bank. My account number is (Your Bank account number). At opening my bank account, I gave the contact number (Your 10-digit mobile number). As I have given the mobile number, I expected to receive alerts from your side.

However, I didn’t get any SMS regarding any information from your organization. So, I would like to request you to inform me through SMS on my contact number.

As I was not receiving any kind of messages from your side for the last 6 months, I came to your bank and requested the employees to check out the mentioned issue because; I expected to receive SMS alerts for every transaction. 

Thus, I need to submit this complaint letter to inform you that I haven’t received any SMS alert from your branch. I would like to receive information about all of my transactions on my given contact number. I want an update about every bank account activity.

Kindly try to solve my problem as early as possible. To make your service slightly easier, I mention my contact number (10-digit contact number) again. 

Thanking you

Yours sincerely,

(Your name)

not receiving SMS alerts complaint letter

Template: 3

Your name:

Bank account number:

Your address:

City:

State:

Zip-code:

To,

The Manager

(Name of the bank)

Address: 

City:

State:

Zip-code:

Dear sir/madam,

Subject: Complaining About the Issue of Not Receiving Any Sms Alert.

I have been a customer of your bank for the last 10 years. I never face any kind of issues regarding my bank account. However, I have not received any SMS alerts from your side for the last six months. My bank account number is (your account number).

I have written my mobile number (your 10-digit mobile number) on the form while opening an account in your bank. I used to get SMS alerts from your side about all the transactions. But, for the last six months, it’s not happening anymore.

After facing this problem, I visited your bank and informed the employees about the matter. It has been 3 months, but they didn’t take any steps to start the service again.

I need to submit this letter to get in touch with you about my issue. I want an SMS alert service on my mobile number (your 10 digits mobile number) regarding all my transactions.

I am begging you to look into this matter and provide me with the SMS alert service as soon as possible. I am mentioning my Bank account number again to help you in your work. 

Thanking you

Yours sincerely,

(Your name)

not receiving SMS alerts complaint letter

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