Did you just receive a mobile bill that is way overcharged 📈? You probably can’t seem to understand the reason for the extra charges, right 🤔?
Whatever the reason may be, an overcharged bill is surely frustrating. So, let me help you out in taking the first step toward the resolution of your problem.
In your case, let us look at how you can write a letter 📝 to your supplier company reporting the overcharged bill and seeking an effective resolution.
What to Write in an Excess Mobile Bill Complaint Letter
Before we begin, I want you to take a few breaths and calm your mind 😌.
Now, why don’t we start with the structure of your complaint letter first? After all, a well-defined letter would be far more effective than a scattered one ✅️. Let’s get you started!
- Start with your name followed by your full postal address, email address, and phone number.
- Then comes the information of the recipient, which in this case is your supplier. Mention the concerned official followed by the name of the supplying company and its postal address.
- Don’t forget to specify the date on which the letter is addressed.
- A statement of salutation is the next step for you.
- It’s very important to specify the purpose or the ‘subject’ of your letter, which is a complaint regarding an excess mobile bill.
- Now begin with introducing your problem to the supplier while also focusing on any other significant detail that you deem necessary to be included in the introduction.
- Request the company to issue a revised bill along with an explanation for the overcharged amount.
- Mention that you do understand the time frame for resolution, after which you will have the option of approaching the telecommunications ombudsman.
- Highlight the date when you first reached out to the company and then calculate when their time for the problem resolution will expire.
- Specify your contact details along with the details of your mobile billing contract, like your account number, reference number, etc.
- Add a closing remark.
- Sign off with your signature and name.
- Remember to attach a copy of the bill in question along with any other documentation you deem necessary to include I’m the complaint letter.
[Tips] How to Write an Excess Mobile Bill Complaint Letter
Now that you are familiar with the structure of your complaint letter let me discuss with you some key 🔑 points that can help you enhance the effectiveness of your letter. Don’t forget that it’s not a conflict, just an error that can be resolved 💯.
Clearly state the issue
Instead of beating around the bush, adopt a crisp tone to mention the issue you are facing. Include all the factual details that support your complaint.
Provide relevant details
The date on which you write the letter, the date of the bill in question, the reference number of the bill, and your account number are very crucial. Even if you had previously contacted the company with your problem, don’t forget to specify that ✍️.
Request a written statement
Don’t shy away from asking the company for an explanation regarding your billing error. The company needs to make you aware of its stance on the issue and the course of action that they intend to take next ✅️.
Set a deadline
As mentioned earlier, you must calculate the time that the company gets to resolve your issue ⏳️. With an exact deadline in your knowledge, you can stay prepared for further action in case the company fails to respond to your complaint on time.
Contact information
You must provide your name, phone number, email address, correspondence address, etc. After all, that is what the company needs to reach out to you 📞.
Keep copies and records
Keep physical and digital copies of your complaint letter, responses from the company, and any other relevant documentation 📄. In the case of email, you can put a star on all the communication that happened between you and the company.
Be professional and polite
No matter how frustrated you feel, you must not degrade the language of your letter. Maintain a formal and crisp tone throughout the letter. Remember that the error might have been unintentional, so be polite.
Letter Template: 1
Excess Mobile Bill Complaint Letter
To
Manager
[Name of Operator]
Address
City, state, zip code
Subject: Complaint Letter for Excess Mobile Bill
Dear Sir/Madam,
I have been availing of the services of your telephone exchange for the last three years. There has never been any problem regarding the bill received for your’ services.
And I am pleased to welcome your services without any issues. But, with regret, I bring to your kind notice that the bill for this month has been way too much compared to the previous few months’ bills. I would also like to categorically state that no excess/unusual calls have been made from my telephone.
I would, at this moment, formally request you to look into the matter for any unintentional errors/mix up in the concerned bill and rectify the same at the earliest.
I would be very much happy to oblige any other formalities as per requirement. I have also attached a list of relevant documents necessary for the matter concerned. Please investigate this matter and correct the billing error as soon as possible.
If any other clarification is required, I can be contacted at a mobile number or email [email address].
Here are my details:
Name
Telephone no
Address
Connection date
Mobile no
I sincerely hope you will appreciate our position and do the needful at the earliest possible date.
Yours faithfully,
Your name
Your address
Date:
Place:
Enclosures:
1. Address Proof
2. Telephone bill receipts
Download Template :
(pdf, docs, ODT, RTF, txt, HTML, Epub, Etc)
Letter Template: 2
Excess Mobile Bill Complaint Letter
To
Manager
[Name of Operator]
Address
City, state, zip code
Subject: Complaint Letter for Excess Mobile Bill
Dear Sir/Madam,
I am writing this letter to make you aware of my queries regarding the bill for this month that have been way too much compared to the previous months.
I have been using your services for the last three to four years and hardly had any such problem, but this time, there are some miscalculations or mix up in the bill as no excess calls were done by my telephone.
I can understand it might be unintentional as the amount sent is twice what it actually should be, so it’s my humble request to look into the matter as soon as possible so that I can proceed with the payments.
It will be thoughtful of you if you can revert for the same with the correct bill here. Will be waiting for your response and also be available for the matter if required.
Sending you all the necessary documents and the bill attached to it. For any further conversation, you can contact me on my mobile and telephone number below.
Here are my details:
Name
Telephone no
Address
Connection date
Mobile no
I hope you understand my situation regarding the matter and do the needful at the earliest.
Yours faithfully,
Your name
Your address
Date:
Place:
Enclosures:
1. Address Proof
2. Telephone bill receipts
Download Template :
(pdf, docs, ODT, RTF, txt, HTML, Epub, Etc)
Letter Template: 3
Excess Mobile Bill Complaint Letter
To
Manager
[Name of Operator]
Address
City, state, zip code
Subject: Complaint Letter for Excess Mobile Bill
Dear Sir/Madam,
This letter is regarding the excess mobile bill I have received, and the amount is surprisingly huge, which has never been before. No unnecessary or excess calls were made by my telephone, but the amount is twice of want it usually comes.
As I have been using your services for the last three to four years, this is the first time something has happened like this.
I can understand this might not be intentionally sent to me as miscalculation can happen, so I am requesting you to please check the error or the mix-up that might have occurred so that I can get the correct bill and proceed with my payments earliest the possible.
I will be sending all the necessary documents with the bill attached to them here. If there is a need for any further assistance, I will be available on my mobile and telephone number mentioned below.
I hope you can understand my situation and look into the matter to rectify the mistake so that I can get the correct bill soon. Here are my details:
Name
Telephone no
Address
Connection date
Mobile no
I request to look into the matter and revert back with the correct bill as soon as possible.
Yours faithfully,
Your name
Your address
Date:
Place:
Enclosures:
1. Address Proof
2. Telephone bill receipts
Download Template :
(pdf, docs, ODT, RTF, txt, HTML, Epub, Etc)
Template: 4
Not Providing Itemized Mobile Bill Complaint Letter
To
Manager
[ Name of Operator]
Address
City, state, zip code
Subject: Complaint letter for not providing itemized mobile bill
Dear Sir/Madam,
I am a resident of (your full address). I have been using your company’s mobile no. (xxxxxxxxx), which was obtained in my name for the last few years. I am surprised to have received the current month’s bill for this mobile number with such an unreasonable billing amount.
My monthly telephone bill generally amounts to a range between Rs.xxx. to Rs.xxx. As you can see, the bill amount is almost three times my regular bill amount, as mentioned above.
I have already asked you to send the itemized bill so that I can have a clear view of my usage and the way you have made the calculations. Kindly verify this at your end. I am sure that I have not made any STD calls last month and no extra internet services or excess use of other chargeable services.
Therefore, I request you to kindly provide me with a detailed itemized corrected bill for last month so that I can make the payment and continue to use the service.
If you do not correct this error, I shall be bound to lodge this case in an appropriate consumer or legal forum, and I will also discontinue your company’s phone connection.
Thanks in advance.
Yours sincerely.
[Your Name]
Download Template :
(pdf, docs, ODT, RTF, txt, HTML, Epub, Etc)
Template: 5
Improper Mobile Phone Billing Complaint Letter
Your Name
Address
City, state, zip-code
[Name of Mobile Company]
Address
City, state, zip code
Dear sir/madam,
Subject: Complaint About Improper Billing.
I have been charged the incorrect amount for my calls and internet usage. My contract states I have an allowance per month, but I am being charged daily for each separate connection to the internet and calls.
As per my subscription plan, I can make unlimited calls and browse unlimited internet for 30days a month. And I firmly believe that there is an ineffective calculation.
It seems to be an error during the billing. I am requesting that the error be corrected, that any finance and other charges related to the disputed amount be credited, and that I receive an accurate statement.
I first contacted you about this on [dd/mm/yr] by email. And there is no response from you guys. This kind of service is not expected from your end, and hope you keep it appropriately in time to solve customers’ issues.
If we haven’t agreed on a resolution about my complaint before [dd/mm/yr], I will request a deadlock letter from you and take my complaint to a telecommunications ombudsman.
Please send me a revised bill and explain why I have been charged improperly. And I am willing to be waiting for your positive response.
I thank you in advance.
Yours sincerely,
Your Name
Billing Address
Mobile Number
Download Template :
(pdf, docs, ODT, RTF, txt, HTML, Epub, Etc)
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