Patient Complaint Response Letter Template

Using this letter template, you can apologize to the patient for offering poor treatment services. You should state how all of you could not fulfill the patient’s needs as per his expectations.

You can come up with points stating how much of a problem the patient has faced by standing in the lobby and not receiving any help or courtesy from works and reception. You must apologize on behalf of the poor administrative team of the hospital. 

Letter Template: 1

(Your name)

(Your address)

(Your contact information)

(Date)

(Name of the Recipient)

(Address of the Recipient)

(Contact Information of the Recipient)

Sub: Letter to Respond to Patient Complaint

Dear (Name of the Recipient),

We thank you for your letter of (mention the date) regarding your experiences with our department of (mention the details) for your treatment. We are really sorry as our care did not meet your expectations as you have to wait for a long time in our lobby and also you did not receive any proper courtesy from our workers. I do sincerely apologize for your bad experiences like these.

I can understand how upsetting this can be for you and your family members. I want to assure you that we take these complaints very seriously and try to modify and change our working procedure each and every day. Therefore an investigation regarding your complaints will take place from the next week and we will definitely give you a proper answer regarding those problems which you have to encounter here.

We hope you will give us this much time to come to the conclusion able we will be able to satisfy you with our response. If you have anything to say regarding this you can contact us through (mention contact address).

Thank you very much for your understanding.

With regards,

(Hand-written Signature)

(Date)

(Notary or witness if required)

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