Faulty goods are not at all acceptable in any situation, so you must have to decline them with a proper response. Here we are going to cover some sample letters regarding a letter to decline faulty goods. Here you have to mention,
⦁ The details of the fault in goods.
⦁ How this creates a lot of problems for you.
⦁ And also some words to tell them to provide some good quality of goods from next time.
Letter Template: 1
Dear (Name of the person),
This is to inform you that I want to return the parcel which I have ordered yesterday because the crate of cold drinks which I received came with leakage. Some of the bottles inside the crate were broken down while delivering. It is not my fault, so I want you to take it back immediately. I have its pictures and video so that you can believe me.
You should always be careful while delivering such products and also you should provide good packaging while delivering.
I hope you will take it back as soon as possible and refund the entire amount. While bringing it inside, my clothes were wet, and their stain was also not going. Like this, no one will go to buy anything if you can not satisfy the customers. If anyone makes an order, then they definitely show some trust in you and believe that you will bring their products safely to their places. But if it is not happening then the trust vanishes forever.
I hope you will not make the same mistakes in the future and will try to makeover it. Hoping for a positive response from your side as soon as possible and also waiting for my full refund.
With best regards,
XYZ
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(pdf, docs, ODT, RTF, txt, HTML, Epub, Etc)
Letter Template: 2
Letter to a decline of faulty goods due to poor quality
Dear (Name of the person),
I am sorry to inform you that I want to return these mattresses which I ordered last week because of their poor quality and less foam inside them. You have promised me that I would get the best price in that range, but it is not so. Our problem with body ache is not resolved after using it for two days.
You have given the guarantee that you will have it back if we don’t feel comfortable and now you have to do so because its quality is so poor and it is even worse than our old one. We should have that only which we were already using.
I request you to take those mattresses back as we do not feel comfortable. You can also send one of your people to check its condition. They are absolutely the same as we get it. These mattresses are of no need for mine and just a waste of money.
As you said earlier that you would have it back after the usage of seven days, but I insist you take them back right now. We don’t want to use it for the next five days.
I hope you don’t mind having it back and will also refund the money I have already paid you. Hoping for cooperation from your side.
Regards,
XYZ
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(pdf, docs, ODT, RTF, txt, HTML, Epub, Etc)
Letter Template: 3
Letter to the decline of faulty goods due to expired product
Dear (Name of the person),
This letter is regarding an order which I placed a few days back. I received my parcel today morning, and I am so disappointed after having it because most of the grocery I have ordered has expired from their date of manufacturing. I don’t believe how can you send such items. It is not the way to run your business. After knowing about your deliveries, no one will be interested in shopping from your website.
Most people prefer shopping with you because they find various products in the same store, but they will not go to work anymore if you show carelessness.
I am shocked after getting the grocery because no one wants to have one with expired dates. I want you to take back that carton with all your packets and also refund the amount which I had paid to you. I have no more trust in you and don’t want to continue shopping with you.
I don’t know how many times you have sent me the expired products. Fortunately, I have seen this time and then came to know about it. I can not trust you anymore.
I hope you will take your products back soon and refund the entire amount in my bank account or pay me back in hand. I also hope that you will not betray your regular customers like this. Hoping for a positive response from your side as soon as possible.
Regards,
XYZ
Download Template :
(pdf, docs, ODT, RTF, txt, HTML, Epub, Etc)
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