Decline Discount Request Letter: 4 Templates

Template: 1

[ Insert the Sender’s Address]

———- [ Address Line1] ———–

———- [ Address Line 2] ————

[ Insert the Date of sending the letter]

[ Insert the Receiver’s Name]

[ Insert the Receiver’s Address]

———- [ Address Line1] ———–

———- [ Address Line 2] ————

Dear Mr./ Mrs./ Ms. [ Insert the name of whomsoever it is concerned to]

SUB: [ Insert the subject concerned to the letter]

Greetings of the day!

Thank you for choosing [Insert the name of the organization providing the discount].

We had received your request for a discount regarding [ Insert the service where the discount is required and other details].

This letter informs you that the company’s discount policies have changed with effect from [ insert the date for the change in the discount policy], and your discount for the requested product is not qualified to be under our new policies.

We regret to inform you that we will not be able to process your request for the same for the above-stated reason.

For further queries regarding this, please contact us via email on [ Insert the organization’s email address] or contact our customer service representative at [Insert the contact details of the customer service or the respective website].

We are extremely sorry for the inconvenience caused. We appreciate your patience and cooperation.

Thank You.

Regards,

[ Insert the Full Name of the Sender]

[ Insert the Designation], [ Insert the Name of the Organization]

[ Insert the Contact Details]

letter to decline discount request

A Letter to Decline Discount Request

Template: 2

[Write the Sender’s Address]

 [Write the Date of sending the letter]

[Write the Receiver’s Name]

[Write the Receiver’s Address]

Dear Mr. / Mrs. / Ms. [Write the name of whomsoever it is concerned to]

SUB: Declining discount request

Thanks a lot for choosing [Insert the name of the organization providing the discount].

Your request for a discount has been received by us [write the service where the discount is required and other details].

This letter informs you about the change in the discount policy from [write the date for the change in the discount policy], so your request regarding the requested product has not been qualified. Due to this, we regret that we cannot process forward with your request; I hope you understand this.

For any other queries, you can contact or mail us in the given information [ Insert the email address of the organization] or can contact our customer service executive. They are there to help you out always at [Insert the contact details of the customer service or the respective website].

We are very sorry for this inconvenience, and we appreciate your support, patience, and cooperation with us.

Thank You so much.

Regards,

[Write the Full Name of the Sender]

[Write the Designation]

[Write the Name of the Organization]

[Write the Contact Details]

letter to decline discount request

Template: 3

[Write the Sender’s Address]

 [Write the Date of sending the letter]

[Write the Receiver’s Name]

[Write the Receiver’s Address]

Dear Mr. / Mrs. / Ms. [Write the name of whomsoever it is concerned to]

SUB: Discount request decline information

Thank you for choosing us [Insert the organization’s name providing the discount].

We have received your request regarding the product discount [write the service where the discount is required and other details].

So this letter is to inform you that the company’s discount policies have been changed from the mentioned date [write the date for the change in the discount policy], due to which your request doe discount is not qualified.

This is why we will not be able to process your request for the reason mentioned above. I hope you will understand this. 

For any further queries or doubts, you can contact us on the number or an email on [write the email address of the organization] or can contact our customer service representative here [Insert the contact details of the customer service or the respective website].

We are sorry for the inconvenience you have faced, and we appreciate your patience and cooperation.

Thank you for understanding.

Regards,

[Write the Full Name of the Sender]

[Write the Designation]

[Write the Name of the Organization]

[Write the Contact Details]

letter to decline discount request

How to Reject Customer Request for Discount Email?

  • When you are framing a letter to decline a customer’s request for a discount on some product or service, make sure to write it politely without offending him or her in any way.
  • Start the letter by saying thank you for choosing your company or organization (mention the name).
  • Moving on, mention the product’s ID number and state why it is not possible to fulfill this request.
  • Next, mention the email ID of your organization or corporation and the contact no. of your customer care representative, and ask the customer to contact for further queries (if any).
  • To conclude the letter, make sure that you apologize for the inconvenience caused.

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