[ Name of Operator]
City, state, zip code
Subject: Complaint letter for not providing itemized mobile bill
I am a resident of (your full address). I have been using your company’s mobile no.(xxxxxxxxx) which was obtained in my name, for the last few years. I am surprised to have received the current month bill for this mobile number with such an unreasonable billing amount. My monthly telephone bill generally amounts to range between Rs.xxx. to Rs.xxx. As you can see, the bill amount, as mentioned above, is almost three times my regular bill amount.
I have already asked to send the itemized bill so that I can a clear view of my usage and the way you have made the calculations. Kindly verify this at your end. I am sure that I have not made any STD calls at all last month and no extra usage of internet services or excess use of other chargeable services.
Therefore, I request you to kindly provide me a detailed itemized corrected bill for last month so that I can make the payment and continue to use the service. In case you do not correct this error, I shall be bound to lodge this case in an appropriate consumer or legal forum, and I will also discontinue your company’s phone connection.
Thanks in advance.