I know how maddening we feel while dealing with the poor mobile network. Slow-speed data, dropped calls, and connectivity issues 📵 just get under my skin.
I am here to guide you on how to craft the perfect mobile network complaint letter that can clearly ‘transmit’ your concerns without dropping in the middle like your calls. 😅 A well-written letter increases the chances of a satisfactory resolution.
What to write in a Poor mobile network complaint letter
You must include these key points to make them hear your issue loud and clear.
- Starting the letter with a respectful and polite tone, as per me, is a must.
- Use courteous salutations like Respected [Network Provider’s Name/ Company Name].
- State your issue clearly, like whether you are experiencing call drops, no signal📵, or slow internet speed.
- I think the strength of a complaint comes from evidence. Add supporting evidence 📜 to back up your claims. If you have tried any troubleshooting apps or methods, mention that too.
- Describe how this issue has impacted your life. Share experiences or personal anecdotes as it makes the complaints comprehensible and makes them understand the importance of the situation.
- With a polite tone, firmly make a request to resolve the issue. Make it clear that you are a loyal customer and value the relationship 🤝.
How to write a Poor mobile network complaint letter
I have further prepared a structured guide on how to write an effective poor mobile network complaint letter.
Salutation and Details
You should begin the letter with a formal and polite salutation. At the top, put your contact 📞information, like your email address and home address so that the company can contact you for further clarification or resolution.
Describe the problem
Describe what type of network issues 📴you are experiencing. My suggestion would be to include relevant information like times, locations, and dates.
Evidence
If you would listen to me, add screenshots 📱 and mention the steps you tried to fix the issues like phone restarting or speed test results.
Closing
Always end the letter positively and express that you hope for a swift resolution. Use “Yours Faithfully’ or “Sincerely.” 📨
Template: 1
Poor Mobile Network Complaint Letter
The Manager
Customer Care
(Name of Operator Company)
Address
City, state, zip code
Sub: Complaint About Poor Network Reception.
Dear Sir/Madam,
I have been a satisfied customer with (Name of Operator Company) for a long time. My mobile number is (your Mobile No.) But I regret to inform you that nowadays, I am having difficulty in conversations due to poor network reception.
The handset’s network indicator shows full signal, but I cannot make a clear phone call. This unwanted obstruction is posing lots of inconvenience for me.
When I first learned of this problem, I had already made a complaint, but no one took any action upon it. I have made several calls to your number, but no one answered my calls.
I expect a quick response as satisfying your customers should be your priority. This is not a professional way to run a business. You need a proper customer service department. I always pay my dues within time, and still, I have to face such issues.
In this situation, I request you to take the necessary actions to resolve this problem as early as possible.
I look forward to hearing from you as quickly as possible to fix this problem. If I do not hear from you within ____ days, I will file complaints with the appropriate consumer agencies and consider my legal alternatives. I am enclosing copies of my receipt. You can contact me at the above address and phone number.
Yours faithfully,
[Your Name]
Download Template :
(pdf, docs, ODT, RTF, txt, HTML, Epub, Etc)
Template: 2
Poor Mobile Network Complaint Letter
The Manager
Customer Care
(Name of Operator Company)
Address
City, state, zip code
Sub: Complaint About Poor Network Connection.
Dear Sir/Madam,
With due respect, I am writing this letter to inform you about my internet speed problem. While your service has never had problems before, but presently I have been facing this issue for the last (number of days).
The internet speed is mostly much than the speed as per my monthly subscribed plan. And sometimes it happens that the internet service gets interrupted. The problem started on (mention date) when my internet went down for certain times. I personally investigated the matter and realized that the problem persists in your provided network.
Previously I have complained about it to your customer care executive but no one has taken action upon it. For your acknowledgment, the reference number is (Mention reference number).
I have discovered to my satisfaction that the problem is beyond my authority and that you are not giving the service I am funding for. I am facing trouble as I teach students online and most of the work is done online. For that reason, I need a proper internet connection. Near my house, thousands of teachers and students using (Mention network provider name) facing this problem.
I expect a quick response as satisfying a customer will be your priority.
I will really appreciate your help.
Yours faithfully,
[Your Name]
Download Template :
(pdf, docs, ODT, RTF, txt, HTML, Epub, Etc)
Template: 3
Poor Mobile Network Complaint Letter
The Manager
Customer Care
(Name of Operator Company)
Address
City, state, zip code
Sub: Complaint About Poor Network Connection.
Dear Sir/Madam,
It is with great sorrow that I am writing this to make a formal complaint against (Mention network provider name). I am an existing customer of (Mention network provider), customer id – (Write customer Id), and recently I have experienced severe problems while paying my bill for the month of (Mention month). After making the payment, it is still displaying as pending in the portal.
I have also reached your customer care executive, and they said that it shows the payment is still pending. I have also sent the screenshot of the bill payment screen but you turned deaf to our requests.
The problem continued throughout (Mention month) and into (Mention Month). I think my network would cease to exist.
If you cannot ensure customer service, I will have to move to a different provider. Since I cannot assure that I will be able to access my email with your given service, please call me at (Write your phone number).
Thank you very much for your assistance.
Yours faithfully,
[Your Name]
Download Template :
(pdf, docs, ODT, RTF, txt, HTML, Epub, Etc)
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