Wrong Color Product Received Complaint Letter: 4 Templates

In the complaint letter addressing the online store, you must point out their mistake in choosing the wrong color product. You must clearly state that this is not the exact color you were looking for. This letter format will help in expressing your requirement.

You will also get an opportunity to discuss the difficulty you faced finding the wrong color product. You must confirm how to return the goods and on which date.  

Template: 1

Ref: Order no. [xxxx] of [date]

Dear Sir/ Madam

I am writing to register a complaint about the wrong color product I received today. My order no is #2004. I ordered a set of —- before 5 days. According to your delivery update, it showed that the product will come today.

So, today morning it came. As soon as I opened the parcel, I saw the product’s color was changed. It was not the color that I had actually ordered. I don’t want this color product because this is of no use to me. It sounds much more troublesome to me.

I have ordered the product for my daughter for her school program, which will be held after 3 days only. She needs to wear white color socks and black color shoes compulsorily. But in the parcel, I got blue color shoes and black color socks. Hope you understand my problem.

I don’t want a refund. Therefore, I request you send me the correct product within the stated time. Of course, I do not expect to be responsible for paying the return shipping costs or any other cost.

Please advise me on how you wish to handle the return of the goods, the courier, and the collection date. I have attached the invoice sent to me during the time of ordering. I have also attached photos of the delivered product. Please go through that and replace the product as soon as possible.

 Thank you for your prompt attention to this matter, and I look forward to hearing from you soon.

Regards

(your name)

wrong color product  received complaint letter

Template: 2

  (Mention the name of the sender)

(Mention the detailed address)

(The contact information)

(Date)

To,

(Name of the Recipient)

(Designation of the recipient)

(Mention the name of the institution)

(Address of the Recipient)

(Contact Information of the Recipient)

Sub: Complaint Letter to Online Store for Receiving the Wrong Color Product

Dear (Name of the Recipient),

I am writing this letter to register a complaint about the wrong product I received yesterday. I am (Mention your name); I had ordered a dress for myself on the day of (Mention the details) holding the id no. (Mention the details).

The delivery was completed yesterday according to the order details. Unfortunately, when I opened the package, I was very disappointed after seeing the product’s color.

It was not the color that I ordered in the first place. I ordered a yellow one, but they have delivered a pink one. It was very troublesome for me, as I did not like the dress’s color.

 I have ordered the dress for my sister for her birthday, which is the day after tomorrow. It has become a very big problem for me. Hence, I request you to send me the correct item or give me a refund as soon as possible.

I have already tried to call your customer care but could not reach them. Therefore, I am requesting you to help me with my problem or give me some suggestions about how to get a replacement. 

I hope you will try to help me as soon as possible.

Thank you very much.

With regards,

(Name and Signature of the sender)

wrong color product  received complaint letter

Template: 3

  (Mention the name of the sender)

(Mention the detailed address)

(The contact information)

(Date)

To,

(Name of the Recipient)

(Designation of the recipient)

(Mention the name of the institution)

(Address of the Recipient)

(Contact Information of the Recipient)

Sub: Complaint Letter to Online Store for Receiving the Wrong Color Product

Dear (Name of the Recipient),

This letter aims to inform you about a problem concerning my order no. (Mention the details). I am (Mention the details), an old customer of your online store.

On the day of (Mention the details), I ordered a mobile phone from your online store and registered the product to be shipped at the address (Mention the details). The details of the product are (Mention the details).

I received the item on the day (Mention the details) as stated in the order details. Unfortunately, when I opened the package, I discovered that I had received the wrong color product.

I ordered the color blue, but I received the color red. I regret to inform you that I failed, though I tried my best to contact your customer care after receiving the wrong product. 

Hence, I would like to make the arrangements to get a replacement of the product as soon as possible. I do not want to pay extra charges, as it is not my fault. 

Please, give me suggestions about getting a replacement as soon as possible. I have enclosed the order invoice and the product details with this complaint letter.

Hope you will consider my request and oblige me.

Thank you very much.

With regards,

(Name and Signature of the sender)

wrong color product  received complaint letter

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