Unhappy Customer Response Letter Template

With this letter template, you will be able to respond politely and professionally with the customer and can win him back. You can firstly state your apology for causing so much inconvenience to him with the product or service.

You must assure him that his complaint has been actually forwarded to the higher department and they will surely get back to him through call or mail. You must inform the company taking initiative to make further amendments. 

Letter Template: 1

(Your name)

(Your address)

(Your contact information)


(Name of the Recipient)

(Address of the Recipient)

(Contact Information of the Recipient)

Sub: Letter to Respond to Unhappy Customer

Dear (Name of the Recipient),

I am very sorry to receive your letter informing your dissatisfaction with the product (mention the details) of our company (mention the name and details of the company). I am truly sorry that we were unable to meet your expectations. We on behalf of our company have taken the steps of submitting your complaints and grievances to the operational manager regarding (mention details).

According to your official complaints and submitted documents regarding the products we investigated those incidents (details) and have come to the solution of (mention the details). And we will definitely modify the features of our products for the better performance of our products in the near future.

We are eagerly waiting to regain your trust. Please contact us if you encounter any other problems regarding our products in the future.

Our contact address is (mention the contact details). Hope for your support and understanding for the products and services of our company in the future.

Thank you very much.

With regards,

(Hand-written Signature)


(Notary or witness if required)

Download Template :
(pdf, docs, ODT, RTF, txt, HTML, Epub, Etc)

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