Restaurant Complaint Letter: 4 Templates

Restaurants ๐Ÿœ have a special place in our life; we go there to enjoy quality time with our family and friends and loved ones. 

What makes it unique? Well, food is an integral part of our lives, and restaurants act as a peaceful places where we can enjoy the tasty ๐ŸŒฎ food of our choice comfortably and lavishly.ย 

People spend lots of money ๐Ÿ’ต at these restaurants and expect quality service in food, serving, and ambiance of the restaurant. When these expectations are not up to the mark, it damages the name of the restaurant, and customers file complaints.

Therefore, it is the lawful right of the customer to file a complaint with the dissatisfied services.

What to Write in a Restaurant Complaint Letter 

If you are a disappointed customer at the services of a restaurant, you can file a complaint. Read these points ๐Ÿ‘‡ to write an appropriate complaint letter. 

  • Firstly introduce yourself as the customer of the restaurant and start bringing the situation to light. ๐Ÿ”ฆ
  • Address your disappointment and awaken the concerned party towards the dissatisfaction that has wrapped you during your visit to the ๐Ÿ• restaurant.ย 
  • Write the particular date of the incident which you are mentioning in the letter. You can also mention the specific time โŒ›of the day if you remember.ย 
  • Proceeding this, you can start writing about the incident that has led you to write this particular complaint โœ‰๏ธ letter to the restaurant.ย 
  • You can mention the people who accompanied you to this meal ๐Ÿฝ๏ธ at the restaurant or at least give the number of people who came with you to this very place.ย 
  • If it was a problem related to the food, give proper description and details. Write about all the things that ruined the quality of the ๐Ÿฅž food.ย 
  • In case the waiter ๐Ÿคต or other working employees of the restaurant were the ones who caused the problems, try to mention their names. If you don’t have their names, you can describe their appearance.
  • Give a brief description of how you and the people who accompanied people felt due to this incident, and write โœ๏ธ a final statement of complaint.ย 
  • In the end, make a formal request to look into the matter and all the problems that you have listed in the letter. You can imply that your connection ๐Ÿ” with the restaurant can be hampered if proper actions are not taken regarding the issues.ย 

How to Write a Restaurant Complaint Letter (Tips)

Add more weightage to your complaint letter by keeping the points mentioned below in check โœ…

Attachment of the Food Receipt

The complaint letter will fail to fulfill its purpose if you cannot prove your visit and meal in the restaurant. To form the complaint on substantial grounds, attach the photocopy ๐Ÿงพ of the receipt. 

Be Specific

Whether it’s the date ๐Ÿ“… of the incident, the time or the people who accompanied you, or the meal that you ordered, be specific regarding all the information that you wrote in your complaint letter. 

In case you are complaining about a specific staff ๐Ÿ‘ฉโ€๐Ÿณ member of the restaurant, be specific, as a misunderstanding can make the right person lose his job.  

The Grip on Manners

Even while writing a complaint letter, you are supposed to grip on to basic manners of ๐Ÿ—ฃ๏ธ speaking. That is something you cannot miss out on. 

Letter Template: 1

Restaurant Complaint Letter

To,

Manager

[Name of Restaurant]

[Address of Restaurant]

City, state, zip-code

Subject: Complaint about Poor service

Dear Sir/Madam,

On (dd/mm/yr) we chose to have dinner in your restaurant as I heard the food served at your place is authentic and tasty, but to my surprise the service was pathetic.

We ordered the food and waited so long despite having less number of customers. Initially, we were supposed to get [name of dish ordered], but the starter didnโ€™t come till the time we insisted for an hour, and we were upset. After telling the waiters several times we finally got the [name of dish] served to us, but to my shock, it was cold and tasteless.

It was the weekend, and we were in very high spirits to enjoy the day with friends and some of my family members, but because of the service, along with food, everything got ruined.

The dinner served was also cold as they exchanged the orders of some other table to us and later replaced it, which made the food cold and tasteless. But the manager seemed ignorant about the whole episode, and I felt annoyed by this kind of negligence. Even my friends and family members were really unhappy about the entire episode. 

I am very disappointed with the service provided and hope that in future you will improve your standards.

Sincerely

[Your Name]

restaurant compliant letter

Download Template :
(pdf, docs, ODT, RTF, txt, HTML, Epub, Etc)

Letter Template: 2

Restaurant Complaint Letter

Poor quality of food in any restaurant is not acceptable so here you should complain to the proper member of this restaurant. Now you can do it with the help of a complaint letter.

Here you have to mention the details about the quality of the food and why you consider it as bad quality. If you are facing difficulties in any purpose while writing this letter, then you can easily take help from our below sample letters.

To,

Manager

[Name of Restaurant]

[Address of Restaurant]

City, state, zip-code

Subject: Complaint about Poor Food

Dear Sir,

I visited your restaurant on [dd/mm/yr] for dinner with my family. We ordered Italian food and requested the waiter for [name of dish ordered].

The starter came in after a long wait and turned out to be stale. Upon asking, the waiter brought back the same food by adding some layers of salad and overheating it. We had it and left the restaurant without satisfaction. In the night family, all of us started to feel discomfort, and we rushed to a hospital wherein doctors declared food poisoning. We could avert severe damages due to timely medical attention. 

You have to look after the food you serve to the customers, I feel the standards of your restaurant have come down, and I will never recommend anyone to your place. It is pathetic to see how irresponsible you people are without thinking about the consequences and the health of customers running a business just to mint money.

I request you to kindly investigate and take action against the staff and all the people associated with this matter. I am sending a copy of hospital bills for reimbursement failing, which I will take up the case to the [respective authority name] for stringent action against your restaurant. And serve good food to the customers who trust you.

Thanking You,

Yours sincerely,

[Your Name]

[Contact Number]

[Your Address]

restaurant compliant letter

Download Template :
(pdf, docs, ODT, RTF, txt, HTML, Epub, Etc)

Similar Posts:

Was this article helpful?

Leave a Comment