With this letter template, you can inform them that you have taken the negative feedback of the services or the product very seriously. So, it has been forwarded to the senior authority for further analysis.
You should raise the trust factor in the customer’s mind about how the authorities of the company are so serious about bringing improvement in the services and product. You must promise that the company will always respond to queries and provide the best services.
Letter Template: 1
(Your name)
(Your address)
(Your contact information)
(Date)
(Name of the Recipient)
(Address of the Recipient)
(Contact Information of the Recipient)
Sub: Letter to Respond to Negative Feedback
Dear (Name of the Recipient),
Please consider this as our sincere and earnest apology for the problems and difficulties you have to face for the problem of our (mention the problem of the product in detail). We on behalf of our company (mention the name of the company) have taken the liberty of submitting your complaints to the higher authority regarding (mention details).
According to your official complaints, we investigated these problems and have come to the solution of (mention the details). And we will definitely modify the features like (mention the details) for the betterment and problem-free working of our product (mention details).
We hope for your better understanding and support in the completion of our dreams to make it a perfectly made product.
We do hope that you will give your support in our future success. If you have anything further to say you can contact me at this contact details (mention the address in detail).
Thank you very much for your understanding and full support for us.
Thank you very much.
With regards,
(Hand-written Signature)
(Date)
(Notary or witness if required)
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