Criticism Responding Letter Template

You must express your sincere apology to the candidate who is suffering from a problem or issue and this is the reason he has taken the step to complain to you. You must use words of calming him down and raising hope and trust about the services offered by your company.

You must assure that your company staff members will investigate the cause of criticism and resolve it soon. You must actually promise to provide full support. 

Letter Template: 1

(Your name)

(Your address)

(Your contact information)


(Name of the Recipient)

(Address of the Recipient)

(Contact Information of the Recipient)

Sub: Letter to Respond to Criticism

Dear (Name of the Recipient),

You are requested to consider this letter as our sincere apology, on behalf of our company (mention the name of the company) for the problems and difficulties you have to face for the fault of our (mention the problem of the product in details). We on behalf of our company have taken the liberty of submitting your complaints to the production manager regarding (mention details).

According to your official complaints and criticisms regarding our products and services, we investigated those incidents (details) and have come to the solution of (mention the details). And we will definitely modify the features of our products for the better performance of our products.

We hope for your better understanding and support in the completion of our process to make it a perfect product. We do hope that you will give your support in our future endeavors.

If you have anything further to say you can contact me at this contact details (mention the address in detail).

Thank you very much.

With regards,

(Hand-written Signature)


(Notary or witness if required)

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