Denying Liability Complaint Responding Letter Template

With this letter template, you need to inform on behalf of your company that you are unable to offer a replacement warranty. You can also empathize with the fact that you understand the situation the customer is going through. You must explain why the customer will not receive the replacement.

You will be mentioned under what circumstances actually the company is ready to offer a replacement. You should explain how the company rules are not letting you handle the issue.

Letter Template: 1

(Your name)

(Your address)

(Your contact information)


(Name of the Recipient)

(Address of the Recipient)

(Contact Information of the Recipient)

Sub: Respond to A Complaint While Avoiding or Denying Liability

Dear (Name of the Recipient),

We have recently received your letter regarding your problem of (mention the problem in details) of the product (mention the detail of the product) of our company (mention the name and details of the company). We are very sorry that you have to face such serious trouble for the previously mentioned problem. But we are sorry that we are unable to replace the product as the problem of (mention details) occurred during the installation procedure.

As per our company rules and regulation, we cannot help you with this matter and we also cannot accept any responsibility.

The customers who pay the installation charges to us and give us the offer to install the machine we give them the replacement warranty if anything gets damaged during our installation. But as you tried to install it yourself we are unable you help you regarding this problem.

Therefore we hope that you will consider our problem and support us in this matter.

Thank you very much.


(Hand-written Signature)


(Notary or witness if required)

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