Patient Representative Resume Example: 4 Templates

All operations, including patient intake and care, will be overseen by a Patient Services Representative. These representatives perform the duties listed on the Patient Services Representative Resume while working in medical offices and other healthcare facilities.

They greet and check in patients, confirm patient information, input that information into systems, collect payment for services rendered, schedule appointments, file paperwork, answer phones, inform doctors about patient appointments, label medical documents, and document patient care.

Resume Template: 1

Patient Representative Resume

Richard D. Harding

Laguna Beach, Los Angeles 

(123) 4567890

[email protected]


Summary

Patient services representative with at least [number of years] years experience. Trying to grow my career at [company name] so that I may help more healthcare CSRs with their problems and provide better customer service. Introduced a phone call handling scenario at the [name], where it was recognized with a [award name] award for its effectiveness by patients.


Experience

Company A, Patient Representative 

  • In compliance with clinic rules, provide telephone greetings and appointment services for patients.
  • Utilizing amazing software, collaborate with healthcare professionals and back office personnel to deliver excellent patient care.
  • Examine medical record
  • As to confirm and collect necessary patient data.

Company B, Patient Representative

  • Doing a variety of secretarial and administrative tasks to assist the department.
  • Everyday use of individual decision-making and employee collaboration.
  • Excel spreadsheets can be made and used to keep track of patient data and their unique clinical team.

Company C, Patient Representative

  • Cross-cover for the thoracic surgery, palliative medicine, behavioral neurology, and general neurology clinics
  • Verify and update the patient’s insurance information, guarantor accounts, and demographics.
  • The primary point of contact for drug representatives looking to meet with or have lunch with healthcare professionals is designated.

Education

Florida State University

Masters in Computer science 


Certifications

  • Certified Public Patient Representative
  • Certified company Patient Representative

Skills

  • Knowledge of EHR Policies, Procedures, and Services
  • Picking up the phone
  • Healthcare coding and billing
  • Planning for patients
  • Active listening abilities Communication skills
  • Aptitude for addressing issues

Resume Template: 2

Patient Representative Resume

Richard D. Harding

Laguna Beach, Los Angeles 

(123) 4567890

[email protected]


Summary

With a proven track record of managing medical office operations and carrying out role responsibilities, the patient services representative is highly organized and productive. Adept at patient outreach and communication, with a special talent for resolving grievances and assuaging fears. Experienced with the relevant software and systems.


Experience

Company A, Patient Representative 

  • Worked at a pediatric practice that was active and flourishing.
  • Patient check-in for appointments, file retrieval for doctors, and patient escorting to exam rooms.
  • Accepted payments from patients after visits and their insurance for invoicing purposes.
  • A public relations firm received information and stories for the monthly parent newsletter.

Company B, Patient Representative

  • Complied with HIPAA guidelines when compiling, maintaining, and updating patient records.
  • Contacted insurance companies to confirm patient billing information.
  • Handled credit cards and performed evening financial balance.
  • During weekly PSR team meetings, call-handling policies were established and written.
  • Sent individuals to the proper medical departments and handled more than 40 calls every day requesting appointments.
  • Maintained, arranged, and updated patient EHR software in addition to paper records for archiving.

Company C, Patient Representative

  • As required for office operations, provided clerical services.
  • Answered crowded phone lines, ensuring prompt and efficient information delivery to callers and, where necessary, referring them to doctors or nurses for a callback.
  • Made new appointments for referrals and follow-ups with a confirmation call.

Education

Florida State University

Masters in Computer science 


Certifications

  • Certified Public Patient Representative
  • Certified company Patient Representative

Skills

  • Customer Contact
  • Policies
  • Observation of details
  • Communication
  • Diligent
  • Arrangement of Appointments

Resume Template: 3

Patient Representative Resume

Richard D. Harding

Laguna Beach, Los Angeles 

(123) 4567890

[email protected]


Summary

Patient service representative with more than [mention the total number of years of experience of the sender] years’ experience who is kind and committed to helping patients with billing issues, liaising with doctors, and processing insurance data


Experience

Company A, Patient Representative 

  • To guarantee adequate patient care, I explained and applied hospital and government laws and regulations.
  • Used expertise in the healthcare industry to educate people about the costs of medical treatment and the advantages of their insurance coverage.
  • Performed transactions using cash, checks, and credit cards to pay for the patient’s visit, tests, and supplies.
  • Handled incoming calls, answered patient questions, and directed calls to the proper departments.

Company B, Patient Representative

  • Achieved good performance evaluations for call handling skills and the caliber of patient care in a high-volume, fast-paced contact center.
  • Helped patients with all facets of insurance billing settlement or payments and recorded any data or discussions pertaining to the patient’s accounts in the computer.
  • Recognize the significance of handling sensitive data.
  • When necessary, issues were resolved or forwarded to managers in order to calm tense situations and irate callers.

Company C, Patient Representative

  • Achieved good performance evaluations for call handling skills and the caliber of patient care in a high-volume, fast-paced contact center.
  • Helped patients with all facets of insurance billing settlement or payments and recorded any data or discussions pertaining to the patient’s accounts in the computer.
  • Recognize the significance of handling sensitive data.
  • Problems were resolved or escalated to managers as needed; this demonstrated the ability to defuse tense situations and irate callers.

Education

Florida State University

Masters in Computer science 


Certifications

  • Certified Public Patient Representative
  • Certified company Patient Representative

Skills

  • Microsoft Word
  • Typing

Resume Template: 4

Patient Representative Resume

Richard D. Harding

Laguna Beach, Los Angeles 

(123) 4567890

[email protected]


Summary

The responsible patient service representative caused a 25% increase in the number of scheduled visits. Have experience creating and storing medical records in a structured manner using a variety of databases. Having helped patients and followed through on regular processes for more than 10 years. I’m pleased to assist and make sure that people are getting the attention and care they require.


Experience

Company A, Patient Representative 

  • Answered incoming emergency calls (mention the number of days) and made sure the proper professionals were assigned
  • Secondary appointments were planned, scheduled, and sent out with reminders; this resulted in a [mention the percentage]% reduction in “no-show” patients.
  • Updated the medical database in QD Clinical in accordance with HIPAA regulations.

Company B, Patient Representative

  • Kept up with the intricate daily routines of approximately [number of medical specialists] medical specialists.
  • Greeted and registered more than [number of patients] patients every shift while working at the reception.
  • I responded to all incoming correspondence, which resulted in a [mention the percentage]% improvement in registration process speed.
  • Computer systems were used to manage to skip tracing.
  • Handled document imaging for patients and helped with payment collection.
  • Send appeals and medical records to insurance companies.
  • Statistics that have been compiled for reports that have been requested by hospitals, insurance providers, or for internal review.

Company C, Patient Representative

  • Provided more than [total number of patients] patients every day with excellent customer service.
  • [Mention the total number of patients] patients were checked in and out each day, and I was in constant contact with the medical personnel.
  • Complied with HIPAA regulations to record incoming phone, email, and in-person interactions.

Education

Florida State University

Masters in Computer science 


Certifications

  • Certified Public Patient Representative
  • Certified company Patient Representative

Skills

  • Customer Care
  • Insurance Businesses
  • PSR
  • Front desk
  • Patient Inquiries
  • Verify Accuracy
  • Receiving Messages
  • Suitable Account
  • PBX
  • Calls on the phone

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