Patient Account Representative Resume Example: 4 Templates

In particular, when payments are involved, patient accounts must be kept current by patient account representatives. Their primary duty at work is to collect on past-due accounts. Requesting and reviewing insurance claims and denials, organizing and sorting out disputed claim requests, and sending them to the appropriate department are all highlighted skills on sample resumes for patient account representatives. 

A high school diploma is listed as an educational experience for patient account representatives, along with at least two years of experience in medical billing or collections.

Resume Template: 1

Patient Account Representative Resume

Richard D. Harding

Laguna Beach, Los Angeles 

(123) 4567890

[email protected]


Summary

Account Representative for Patients In a busy medical office, I have (Mention the numbers) years of experience supporting (numbers) doctors. Verifying insurance coverage, reviewing documents, and maintaining schedules are all areas of expertise. ICD-9, ICD-10, and coding professional with experience coding for inpatient and outpatient records. Familiar with both private and commercial insurance providers. Seeks a position with more authority and responsibility.


Experience

Company A, patient account representative 

  • Creates and maintains a top-notch working environment to inspire team members to give their best effort.
  • Gives suggestions to the patient financial services manager for the team’s yearly performance evaluations.
  • Patient statements, managed care, commercial carriers, and government payers’ post-payment rejections and modifications.
  • Ensure that all tasks are carried out in accordance with the company’s rules and processes, and that all work is promptly and completely documented.

Company B, patient account representative 

  • Follow up on all allocated accounts promptly, handling them in accordance with established procedures until they are settled, sent to legal, or disputed
  • Organize and prioritize tasks to ensure that projects are finished quickly and effectively.
  • Determine problems or trends and make recommendations for solutions. Documents the relevant collection activity in detail and accurately.

Company C, patient account representative

  • Assist with any unique initiatives that management assigns.
  • Assisting, mentoring, and training staff workers, especially new ones
  • Improve staff training and teach them strategies for boosting output, quality, and collections

Education

Florida State University

Masters in English  


Certifications

  • Certified Public patient account representative 
  • Certified company patient account representative 

Skills

  • Familiarity and experience using a variety of computer systems, Ability to use a (Mention the numbers) key calculator and computer keyboard basic understanding of the UB-92 and how to interpret an explanation of benefits (EOB) Attention to detail and excellent organizational and analytical skills
  • Possessing strong interpersonal abilities and the capacity to work cooperatively in a team environment

Resume Template: 2

Patient Account Representative Resume

Richard D. Harding

Laguna Beach, Los Angeles 

(123) 4567890

[email protected]


Summary

Patient account representative with over (numbers) years of motivated work experience in the medical industry. A demonstrated track record of resolving billing issues, keeping patients satisfied, and increasing collections. Eager to apply knowledge and experience to a new position in the healthcare sector. It is necessary to have the physical stamina to spend extended periods of time in front of a computer screen.


Experience

Company A, patient account representative 

  • Efficiently handle complex or outdated inventory, including payment research and payment recoups, with little to no help.
  • Participate in meetings, training sessions, and in-services to increase your knowledge of your field.
  • Maintain desk inventory, finish reports, and take care of high-priority and aging inventory
  • Inform the Supervisor or Manager of any patterns or information pertaining to insurance claims, providers, or system problems.
  • Carries out minimally assisted research and processing of basic insurance appeals and denials
  • Helps with team orientation, training, and mentoring
  • Report patient accounts and insurance issues to the manager.
  • Continue collecting data and processing it in accordance with network policy.

Company B, Account assistant

  • Participate in the peer interviewing process for new hires. Assist with any unique initiatives that management assigns.
  • Create solutions and effectively convey problems to management, such as problems with the payer, the system, or escalated accounts.
  • Participate in a variety of conference calls, webinars, or advanced training to help the team members.
  • Respond to staff, management, and client emails and phone messages as soon as possible.

Company C, patient account representative 

  • Determine problems or trends and make recommendations for solutions.
  • Inform management of problems, such as those involving the payer, the system, or escalated account issues.
  • Proactive in spotting problems or trends and offering solutions

Education

Florida State University

Masters in  English 


Certifications

  • Certified Public patient account representative 
  • Certified company patient account representative 

Skills

  • Detail-oriented with strong analytical and organizational abilities, and the ability to work cooperatively in a team environment
  • Basic familiarity with Microsoft Word and Excel
  • Understanding of common office tools, such as a copier, fax machine, and computer Accounts Knowledgeable knowledge Basic familiarity with the FDCPA
  • Excellent computer skills, including evidence of competence in word processing, spreadsheet, and email programs.

Resume Template: 3

Patient Account Representative Resume

Richard D. Harding

Laguna Beach, Los Angeles 

(123) 4567890

[email protected]


Summary

Patient account specialist with excellent interpersonal, written, and verbal communication skills. Possesses effective communication skills and the ability to handle billing inquiries and problems. Has more than (Mention the numbers) years of experience as a patient account specialist, as well as an associate’s degree in medical billing and coding. Although most employers require at least a high school diploma, most prefer applicants with an associate’s degree.


Experience

Company A, patient account representative 

  • Assist with any unique initiatives that management assigns.
  • Assisting, mentoring, and training staff workers, especially new ones
  • Improve staff training and teach them strategies for boosting output, quality, and collecting
  • Communicates with patients, employer groups, and interdisciplinary healthcare providers, and facilitates communication between them.
  • Efficiently handle complex or outdated inventory, including payment research and payment recoups, with little to no help.
  • Participate in meetings, training sessions, and in-services to increase your knowledge of your field.
  • Maintain desk inventory, finish reports, and take care of high-priority and ageing inventory

Company B, patient account representative 

  • Participate in the peer interviewing process for new hires. Assist with any unique initiatives that management assigns.
  • Create solutions and effectively convey problems to management, such as problems with the payer, the system, or escalated accounts.
  • Participate in a variety of conference calls, webinars, or advanced training to help the team members.
  • Respond to staff, management, and client emails and phone communications as soon as possible. Participate in the peer interviewing process for new hires. Assist with any unique initiatives that management assigns.
  • Create solutions and effectively convey problems to management, such as problems with the payer, the system, or escalated accounts.
  • Participate in a variety of conference calls, webinars, or advanced training to help the team members.
  • Respond to staff, management, and client emails and phone communications as soon as possible. Participate in the peer interviewing process for new hires. Assist with any unique initiatives that management assigns.
  • Create solutions and effectively convey problems to management, such as problems with the payer, the system, or escalated accounts.
  • Participate in a variety of conference calls, webinars, or advanced training to help the team members.
  • Respond to staff, management, and client emails and phone communications as soon as possible.

Company C, patient account representative

  • Respond to staff, management, and client emails and phone communications as soon as possible.
  • Determine problems or trends and make recommendations for solutions.
  • Inform management of problems, such as those involving the payer, the system, or escalated account issues.
  • Proactive in seeing problems or trends and offering solutions

Education

Florida State University

Masters in English 


Certifications

  • Certified Public patient account representative
  • Certified company patient account representative

Skills

  • Basic familiarity with Microsoft Word and Excel
  • Understanding of common office tools, such as a copier, fax machine, and computer Accounts Receivable information
  • Knowledge of the FDCPA.
  • Excellent computer skills, including evidence of competence in word processing, spreadsheet, and email programs.

Resume Template: 4

Patient Account Representative Resume

Richard D. Harding

Laguna Beach, Los Angeles 

(123) 4567890

[email protected]


Summary

A Patient Account Representative is needed to work closely with the rest of the team and assist with updating patient medical accounts. Excellent communication, organizational, and learning capacities are required of the ideal applicant. To succeed in this position, you must be able to work both independently and as part of a team to meet deadlines. 


Experience

Company A, patient account representative 

  • I answered the phone and evaluated the calls’ urgency.
  • Welcomed patients at the door.
  • Answered inquiries about billing, insurance, and policies.
  • Helped patients fill out paperwork.
  • Monthly invoices for patient accounts were sent.

Company B, patient account representative 

  • Greeted patients as they entered the building.
  • Answered the phone and provided information or referred callers to the right party.
  • Examined billing-related queries and issues.
  • Appealed to insurance companies and resubmitted amended claims.
  • Analyzed the aging of patient accounts on a monthly basis.
  • Using contemporary EMR software, entered and updated client information in the business database.
  • Patents’ initial consultations and follow-up appointments were scheduled.
  • On a multi-line phone system, I handled patient billing inquiries by phone and appropriately triaged calls.

Company C, patient account representative 

  • Discussing the specifics of their bills and insurance limitations with patients and their families
  • Providing patients with the best possible professional customer service
  • Obtaining copay amounts and educating patients on medical jargon at the conclusion of their treatments
  • Recommending nearby medical services to patients based on a doctor’s recommendations
  • Regularly attended staff meetings to stay informed about medical policies and procedures and to promote ongoing professional development.
  • Complied with HIPAA regulations to protect patient privacy and data security.

Education

Florida State University

Masters in English 


Certifications

  • Certified Public patient account representative 
  • Certified company patient account representative 

Skills

  • Active Hearing
  • Instructing
  • Personality traits
  • Learning Techniques
  • Long-Term Support
  • Physiology
  • Healthcare Treatment Arrangements
  • Science
  • Systems Analysis

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