I would like to inform you that your travel agency organized a tour last week for (place’s name) and I was one of the passengers. Here is my details, my name is (your name), age is (xx), (mobile no), seat no. (xx). I want to let you know that the vehicle you have provided for passengers was very uncomfortable. Seats were very hard and spaces between two seats were too small that we couldn’t even move properly. It is difficult to travel a long distance with such discomfort. I am not at all satisfied with your food service. I think other passengers also felt the same. I travelled with your company for the first time and my experience was very bad and dissatisfying. If it will be like this then I have to think twice before travelling with your agency.
I know your company is providing services. So your main objective should be how to satisfy the customers by providing good services. We have no problem in spending money but as a customer we want proper services. I hope that I will not be disappointed in future. I think may be your company didn’t do this intentionally. I hope that your company will pay attention to this and will provide better services in future.
I would be very grateful if you would take this matter seriously and do the needful.