A Letter to Bank for Wrong Charges

One may see a wrong charge has been deducted from bank account leading to transaction fraud or technical error. After noticing such kind of problem, they should inform the bank in writing about the exemption.


The Bank manager,

XYZ Bank


My name is (ABC), a current account holder at (XYZ) Bank, mentioned account name is (ABC) holding account number (123). I would like to draw your attention to the fact that I lost some money from my bank account.  And this is to inform you that it has been wrongly charged from your esteemed bank. I have been your client for the last five years and I have never experienced this kind of problem before. Therefore I am a bit worried about the fact.

I withdrew (123) amount from an ATM on (ABC) address at 8PM on 29th August, 2020. Unfortunately, the machine was switched off before I could receive the receipts and cash. I got a message that money has been withdrawn from the account, but I have got no money. I checked my transaction online and it is showing a withdrawal of (123) amount from my account.

Please check this issue as soon as you can and credit my account. I have hereby attached a copy of my account summary printed from the online system for your reference. If you have any questions please contact me on my mobile (1234….).

I will be obliged if you kindly do the needful as soon as possible.

Thanking you


(Your Name)

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