The job role of a technical support engineer is to research, diagnose, troubleshoot and resolve customer issues in a timely and accurate manner. If you have recently interviewed such a capable person you deem fit for this position, you must be thinking about writing a nice job offer letter for him or her.
You can also take references from this effective sample letter of mine if you want, as having a look at it; it will be easier for you to write yours.
Letter Template: 1
(Name of the sender)
(Address of the sender)
(Name of the recipient)
(Address of the recipient)
Dear Sir / Ma’am,
Subject: Job offer letter for the position of Technical Support Engineer.
We are quite happy to confirm the offer of working in [mention the company name] as a Technical Support Engineer. You are highly talented, analytical, and ready to assist people. You have excellent communication skills and a remarkable technical mindset, and that will help in working with different systems, software, and hardware. I want to work in collaboration with the team.
It will be a great learning opportunity for you. You will be working on several IT projects. We wish that you join [mention the company name] as quickly as possible.
You must bring all your documents related to your academic records, experience, and fitness certificate for joining.
You will be receiving calls from the clients regarding hardware and software issues of the desktops, laptops, and even PDA phones. It would help if you resolved the query by understanding the bottom of the problem and resolving it within a limited timeframe.
You will be appreciated and even rewarded with incentives if you can resolve the query with logical steps and within average call handling time.
You are supposed to handle the clients’ problems in an empathetic way. You must help the clients to come out with the actual issue of the laptop or desktop with the best-probing skills. We know that you have the talent to listen to the problem correctly and resolve it in no time.
You need to transfer the call to the particular resolver group in some instances. You will be following certain standard procedures during the calls. You will be provided a thorough training related to this whole technical process.
You will be working for [mention the number of hours] in rotational shifts. You will be getting two weeks offs.
As you have a bachelor/master’s degree in [mention the area of specialization] from the University of [mention the name of university] and with an experience period of [mention the experience period] years, you deserve a salary package of [mention the salary package$] along with the additional perks. You will be reporting to [mention the senior member].
Kindly put your signature below if you are ready to accept the offer and take another copy of the offer letter with yourself.
(Handwritten signature of the sender)
(Designation in the company)
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