The individual who supervises technical support teams, tracks performance, and makes sure that customer service standards are maintained is a help desk manager.
Lately, if you took the interview of such a capable person whom you think is best suitable for this position, then make sure that you frame a great job offer letter for him.
To help you write one with ease, I have created a useful sample letter, looking at which it will be easy for you to write yours.
Letter Template: 1
(Name of the sender)
(Address of the sender)
(Name of the recipient)
(Address of the recipient)
Dear Sir / Ma’am,
Subject: Job offer letter for the position of Helpdesk Manager.
We cannot explain how delighted we are to offer you the position of helpdesk manager in [mention the company name].
We have noticed that you have excellent communication skills and you have sound mathematical knowledge, and the ability to resolve the problem within the given timeframe.
We are pretty confident that your contribution will raise the brand value of [mention the company name]. We are hopeful that you will accept this offer that will help you to fulfill your desired goals.
During the interview session, we did have a discussion related to [mention the company name]’s objectives and mission.
We did inform you that [mention the company name] is a target-based company, and you will have to work as per the norms of the company. If you fail to respond or perform as per the terms and conditions, then you will be facing termination.
We are actually expecting your progress in [mention the company name] with excellent results.
It would not be difficult for you to understand the nature of work in [mention the company name] and achieve the daily and monthly targets. You will be reporting to [mention the senior person’s name].
Once you join [mention the company name], [mention the senior person] will coordinate with you and explain the details related to your responsibilities as the help desk manager.
Initially, you will be attaining a training period, and after that, you will be clearing an internal examination conducted by the Process developer of [mention the company name].
You will then be assigned a team, and you must use your motivational and coordinating skills to get the target fulfilled by the team members.
You will be responsible for assisting every candidate in relation to call handling and resolving the queries of the clients with your excellent troubleshooting skills.
You will be receiving a salary package of [mention the salary $] along with performance-based perks and other additional allowances, including transportation and housing.
Kindly go through this whole letter and read it carefully. Please do put your signature on this offer letter if you agree to work over here, and you can maintain another copy of the offer letter with yourself.
(Handwritten signature of the sender)
(Designation in the company)
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