Call Centre Representative Job Offer Letter Templates

From

(Name of the sender)

(Address of the sender)

To,

(Name of the recipient)

(Address of the recipient)

Date

Dear Sir / Ma’am,

Subject: Job offer letter for the position of Call Center Representative.

As we see your potential to convince anyone, you are at the right place. You have been selected for the post of call center representative in [mention the company name]. We are quite happy with your verbal and written communication skills. You are highly skilled in resolving any query. 

You are intelligent and you do possess sound technical and mathematical knowledge along with strong leadership and coordinating skills. You have a strong sense of timing and you know the art of meeting any challenge with tact and diplomacy. So, you are perfectly suiting our requirements [mention the company name]. 

We do have all the information about you and that is regarding your professional career and qualification. You have been in the BPO industry for quite some time and that is over a period of [mention the experience] years. 

We have assessed your abilities on the day of the interview which was on [mention the interview] about how you had handled the queries of the offshore clients during the inbound calls and exceeded expectations in satisfying the clients and meeting the teams’ targets.

We also had a discussion in which you had mentioned about you had met the sales targets of your last company which is [mention the last company name]. We are certain that it would not be difficult to achieve the target over here. 

You will not only be responsible for making calls but also you will be guiding the rest of the team members as a mentor. Initially, you will be in a training batch for getting knowledge and assessed about product and process. The training period will last for [mention the number of days] days /month.

As a deserving candidate for the post of call center representative, you will be getting a salary package of [mention the amount $] along with the daily and monthly performance incentives. 

You will be also getting two weeks off as per your preference and also as per the feasibility of the team leader and the requirement of the management. 

Kindly read carefully all the details mentioned in this offer. If you are willing to join [ mention the company name] then please put your signature down below and keep another copy of this offer with yourself.

You are free to clarify anything regarding this job opportunity for you. We will try our best to resolve your query through [ mention email id] or [ mention phone number].

Thank you,

Yours sincerely,

(Name)

(Handwritten signature of the sender)

(Date)

(Designation in the company)

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