The main job responsibility of a call center supervisor is to organize and direct the call center staff, assessing their performance and offering feedback as needed.
Lately, if you took the interview of such a skillful person you think is an ideal match for this role, make sure that you write a nice job offer letter.
In order to help you write one perfectly, I have come up with a good sample letter, having a look at which, it will be easier for you to frame yours.
Letter Template: 1
(Name of the sender)
(Address of the sender)
(Name of the recipient)
(Address of the recipient)
Dear Sir / Ma’am,
Subject: Job offer letter for the position of Call Center Supervisor.
We prefer you for the post of call center supervisor since you are quite efficient, reliable, result-oriented, and always coordinating with the people. We are happy with the performance in the interview.
We trust in your qualities and professionalism, and we are sure that you will be able to achieve the goals and objectives of [mention the company name].
We are eagerly waiting for you to join [mention the company name]. In order to join [ mention the company name], you need to submit all the documents related to your fitness and drug examination along with the documents related to your experience and qualification.
You have been chosen for this post of call center supervisor as you have worked for nearly [mention the experience period]. You are qualified and got your degree of graduation/ post-graduation from [mention the university name].
As you had discussed your experience for so many years in the BPO industry, you had started your career as a customer service representative.
You had been maintaining a consistent record of success in different companies. You had worked in [mention the number of companies] companies till this date.
We had also verified how the management of [mention the company name] was impressed with your performance and so got you promoted to the position of call center supervisor.
We have the information about your remarkable way of leading the team and assisting the team members to achieve the target. So, we are very much sure that you will be able to lead the team members in a better way.
You must be reported to the director of [mention the company name] regarding the performance of your team members. Before hitting the production floor, you will be undergoing training for [mention the number of days/ months] days/months.
As per your previous experience in other companies, we have decided to offer you a salary package of [mention salary package $] and performance incentives.
Please go through the terms and conditions mentioned in the offer letter. In case you have any queries regarding the policies of [mention the company name] or about your responsibilities that you are going to contribute in [mention the company name], then let us know through [mention the mail id] or [mention the phone number].
(Handwritten signature of the sender)
(Designation in the company)
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