The primary responsibility of a call center manager is to make sure their employees resolve issues and improve customer satisfaction.
Recently, if you have taken the interview of such a talented person whom you see to be an ideal match for the post, then ensure to write a great job offer letter for him or her, or if you want, then you can take help from this sample letter of mine as following it, you will be able to write yours easily.
Letter Template: 1
(Name of the sender)
(Address of the sender)
(Name of the recipient)
(Address of the recipient)
Dear Sir / Ma’am,
Subject: Job offer letter for the position of Call Center Manager.
We are happy to confirm the job offer for the post of call center manager in [mention the company name]. We are sure that you will be able to strike best in [mention the company name]. We have found you focussed, determined, and ambitious about meeting the goals and objectives.
You match the requirements that we are looking for in a candidate who will be occupying the currently vacant post of [mention the company name].
You will be allowed to join [mention the company name] once you submit your drug test report to [mention the company name ] along with the other required documents and which actually include academic qualification certificates and relieving letters of your previous companies.
You have a unique quality to manage people and prefer to work in a time-bound pattern. You have maintained an excellent career track record with consistent success, and also you achieved success in academics. We are hopeful that you will do justice to this responsible position of call center manager.
You will be assigned the tasks of managing [mention the number of teams] teams. You will be addressed to the team managers on a daily basis and updated about your strategies to achieve the targets.
You will be responsible for conducting team meetings in the early login hours, and it should be taken in the early part of the login hours. Every team leader must be reporting to you about the performance of their teams.
You must be also using your innovative skills to help the teams achieve more along with following the norms of the company. You will be also responsible for making any change in the rules and regulations for the purpose of achieving the target. You will also have the power to terminate any employee who is not adhering to the rules and regulations of [ mention the company name].
Since you have an experience period of [mention the experience period] years, you are eligible to get a salary package of [ mention the salary package $] along with the performance incentives and attendance incentives.
On a daily basis, you will be reporting your work to [ mention the director name], the director of [ mention the company name].
If you are satisfied with the conditions laid down for the call center manager, then you can surely sign the offer letter and send it back to us by [ mention the date ]. You will be keeping another copy of the offer letter with yourself.
Please do contact us for the further query if any, through [ mention the email id].
(Handwritten signature of the sender)
(Designation in the company)
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