All healthcare ➕ facilities are service centers. They have a certain responsibility toward people, especially patients.
At times, it is common to have certain complaints against these healthcare providers. It happens when there is a problem related to hygiene, long waiting times, or any other issues.
When this particular situation is at hand, how do you write a complaint letter to the right stakeholders? Keep reading to find out! ⬇️
What to Write in a Hospital Complaint Letter
Following are some beginner tips for a hospital complaint letter. Keep these in mind to understand the beginner basics.
- Write the letter ✉️in a polite and congenial tone. Though it might be a complaint letter, the tonality is to be genuine.
- Format it in a short and concise manner that clearly communicates the complaint and other touchpoints.
- Include the areas of improvement that you would like to see so the following attendees are not disappointed.
- Ask for additional information on who you could further contact ☎️ if required.
- Close 🔚 with a strong salutation.
How to Write a Hospital Complaint Letter
The tips above might have given you an overview of how to write a hospital complaint letter. But below are some more comprehensive tips to set you off on the right foot and help you propel the quality of the letter. ⤵️
Format and tone
Format and tonality 🗣️are two pillars of any letter writing. Keep the paragraphs minimal to ensure clarity in communication and follow a formal letter format. The tonality should be polite and decent and must not damage rapport with the receiver.
Addressing the issue
It is important to address the issue at the beginning of the letter itself. Talk about what it is that disappointed you in your visit to the hospital and the department that was responsible so the ones in charge can get a clear idea of the complaint. Remember to keep the language congenial.
Make the point
Make the point that you were disappointed and go on to ask for assistance on how to remedy the situation. You could ask for a specific manager or individual in the hospital 🩺 or any department to approach to solve the issue at hand.
Follow up
Follow up with who you have approached to see if the situation at hand has been escalated and solved. This ensures end-to-end solving of the problem and that following patients do not have to deal with the same hiccups.
Give your contact details
Additionally, attach details about yourself, like your name and patient ID📲, if exist, so the hospital staff can track back to your experience and take appropriate action. This is an important part of the letter as well.
Close in appreciation
Close with warm regards and appreciate the reader for their time and sincerity in reading the letter. Since they are actively making an effort to remedy the situation and look at the problem at hand, it is important⚠️ to be sincere and thank 🤝the receiver.
Letter Template: 1
Hospital Complaint Letter
To
[Designation of addressee]
[Hospital Name]
[Address]
Dear [Recipients Name],
I want to point out about poor hygiene standards at your hospital.
Toilets in the hospital are in pathetic condition. Even I had the infection issue due to the bad condition of your toilet. You should make your attention to the fact that hospitals always need to maintain cleanliness all over.
After seeing the condition of your hospital, I can say that it is not well maintained, clean, and hygienic at all. It is full of garbage here and there. Moreover one does not need to find out a toilet place.
One easily can find toilets not by the direction board but by the stench mark from the poorly kept toilets. The toilet drains got clogged and even some toilets are completely open.
I have not seen proper housekeeping for your hospital throughout my stay. Though some people are responsible to create this unhygienic as they do not flash before getting out. My family members could not even use the toilet while visiting me. They had to use the pay and use one.
If we are giving our money then we have the right to get a properly hygiene-maintained toilet. The staff did not even bother to change the bedspread if I could not ask them for the same.
Please take proper action not only on my request but with your responsibility.
Yours Sincerely,
[Sender Name]
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(pdf, docs, ODT, RTF, txt, HTML, Epub, Etc)
Letter Template: 2
Hospital Complaint Letter
From,
Mention the name of the sender]
[Mention the address of the sender]
[Mention the contact number of the sender]
[Mention the date]
To,
[Mention the full name of the recipient]
[Mention the job title of the recipient]
[Mention the department of the recipient]
[Mention the full name of the institution/organization]
Subject: Complaint letter to the hospital for improper hygiene.
Dear Sir/Madam,
I am writing this letter with much dissatisfaction. This letter is to draw your attention to your hospital’s cleanliness [mention the name of the hospital]. The hygiene of your [mention the name of the hospital] is in a pathetic state.
The hospital floor is not cleaned, and dirt can be seen all around. The garbage in a few wards is not cleared, and the wards remain unclean most of the time. The common passage for the doctors and the nurses is also not having proper cleaning.
All these are creating unhygienic conditions for all. People come to the hospital for their treatment but this improper hygiene seems people will be falling ill rather than get cured.
It is an earnest request to your department that please take the necessary steps to keep the hospital clean for the patients and for the medical and nonmedical staff also or else after a time it will be so that the doctors and nurses will also be found lying beside the other patients after falling ill.
I have immense faith in the hospital authorities, and hope conditions will be better very fast.
Sincerely,
[Mention name of the sender]
[Mention the mail ID or the contact number of the sender].
Download Template :
(pdf, docs, ODT, RTF, txt, HTML, Epub, Etc)
Letter Template: 3
Hospital Complaint Letter
From,
Mention the name of the sender]
[Mention the address of the sender]
[Mention the contact number of the sender]
[Mention the date]
To,
[Mention the full name of the recipient]
[Mention the job title of the recipient]
[Mention the department of the recipient]
[Mention the full name of the institution/organization]
Subject: Complaint letter to the hospital for improper hygiene.
Dear Sir/Madam,
With much sorrow, I am writing this letter to bring your attention to the pathetic condition of your hospital [mention the name of the hospital]. It seems the hospital authorities of [mention the name of the hospital] are not at all concerned about proper hygiene on hospital premises.
The garbage bins are left open all around and are not emptied regularly. The washrooms and the restrooms are also in horrible condition. Half of the washrooms do not have a proper water supply, and thus the stench is making the atmosphere unbearable.
The flush systems are also not working properly and thus human wastes are overflowing in a few washrooms.
Outside the hospital, the condition is the same. The grasses have grown up to feet and no mowing is done. This is a serious condition as there can be poisonous insects hidden which can harm people.
The garbage bins outside the hospital buildings are not cleaned and thus garbage is scattered all over. The littered garbage has become the den of flies and insects, creating an unhygienic situation.
I thus request the hospital authorities to take care of this and look after the cleanliness, or else this improper hygiene condition will lead to some serious infectious diseases for many.
Sincerely,
[Mention name of the sender]
[Mention the mail ID or the contact number of the sender].
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Letter Template: 4
Nurse Complaint Letter
To
[Designation of addressee]
[Hospital name]
[Address]
Dear [recipient’s name],
I am writing you this letter to complain about the unsatisfactory service as a patient from your reputed hospital. I got admitted at the hospital at [mention time] on [mention date] under [mention doctor name] him.
The nurse showed up on time for the first day, but for the rest of the three days, I had to wait for more. She did not come at the proper time not even when it was necessary. Then what is the meaning of getting a proper nursing service from your hospital?
We have chosen your hospital after seeing some of the good advertisements and hearing about your good nursing service. But in my case, I am really disappointed. Your charge is so high that you cannot even give proper service.
When I am not getting a proper nursing service from this hospital, then we should not pay the full amount to you. Although we cleared the entire amount.
I have faced a lack of compassion and care. She was not well informed at all. . She should know how to behave with a critical patient.
My point is she never come on time to me, behaved rudely, and does not have proper medical skills. Let me be aware that you people even have hired an unskilled person like her. It will down your reputation.
Waiting for your feedback.
Regards,
[Sender Name]
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Letter Template: 5
Treated Badly in Hospital Complaint Letter
From,
(Mention the full name of the sender)
(Mention the designation of the sender)
(Mention the full name of the company)
(Mention the address of the company)
(Mention the full name of the recipient)
(Mention the designation of the recipient)
(Mention the address of the recipient)
Subject – complaint letter to the hospital for improper nursing service
Dear (mention the full name of the recipient),
I am very disappointed to inform the hospital that I had brought my (mention the relationship to the relevant person), who had been suffering from (mention the details of illness) for the past (mention the number of weeks) weeks hoping that I will get the best service at (mention the full name of the hospital), but instead I have been treated very badly and denied any service without being given any type of reasonable response.
This is not the kind of service that I had hoped for (mention the full name of the hospital). I had thought this place would take me (mention the relationship to the relevant person) and allow me the time to take care of myself (mention the relevant gender pronoun).
If I do not get a response within the next (mention the number of days) days and then I will have no other option but to contact the health minister of the state and inform him of the same.
This is not the way to treat a person who is ill, as it is humanity to at least treat someone properly who needs urgent medical attention.
Warm regards,
(Mention the full name of the sender)
(Mention the signature of the sender)
(Mention the full name of the company)
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(pdf, docs, ODT, RTF, txt, HTML, Epub, Etc)
Letter Template: 6
Improper Nursing Service Complaint Letter
From,
(Mention the full name of the sender)
(Mention the designation of the sender)
(Mention the full name of the company)
(Mention the address of the company)
(Mention the full name of the recipient)
(Mention the designation of the recipient)
(Mention the address of the recipient)
Subject – Complaint Letter to The Hospital for Improper Nursing Service
Dear (mention the full name of the recipient),
I (mention the full name of the sender) have written this letter to inform you that the facilities have very disappointing and there is absolutely no proper hygiene anywhere in the hospital.
I am very disheartened that I had chosen your hospital as a place to treat my family member, but I will never again make the same mistake. It is disgusting that this is how you treat the patients even after taking so much money as service charges.
It is frankly astounding that you disregard even the basic principles of cleanliness that are deemed necessary in even a local clinic, but your management has simply decided to neglect it.
I never found a place to even properly sit as it filled with dirt and dust. This is not the way to treat people. You are doing nothing that will help them but instead exposing people already suffering to harmful and pathogenic material that will further deteriorate their personal and mental health.
I hope that this letter will serve to act as an eye-opener for you because if you do not act even after this then there would be nothing left of the hospital that you are trying to run.
Warm regards,
(Mention the full name of the sender)
(Mention the signature of the sender)
(Mention the full name of the company)
Download Template :
(pdf, docs, ODT, RTF, txt, HTML, Epub, Etc)
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