Help Desk Administrator Resume Example: 4 Templates

A helpdesk administrator is a liaison between technology and customers. They field requests for help with software applications, computer systems, and other technical issues. They may also offer ongoing support to the users, either by helping them learn how to use the system on their own or by answering follow-up questions.

If you are keen on becoming a help desk administrator but don’t have a clue about how to start looking for jobs, then here are some effective resume samples. Take a look at them, and it will be easier for you to write yours and make a solid impact on the HR managers.

Resume Template: 1

Help Desk Administrator Resume

Richard D. Harding

Laguna Beach, Los Angeles

(123) 4567890

[email protected]


Summary

A very disciplined, highly adaptable, and dedicated individual who has a never-give-up attitude in life, wishes to work in anIT company that will help me to grow and achieve all the targets of my career.


Experience

Company A, help desk administrator

  • Responded to the questions about technical problems related to the services or products offered by the corporation
  • Offered technical support for computer software and hardware issues to the internal clients as well as the external ones
  • Recorded details about the customer support requests in an organized manner using ticketing systems and CRMs
  • Coordinated with the internal IT staff to resolve the technical problems that can’t be solved by standard technical processes

Company B, help desk administrator

  • Offered training to the employees on how to use the computer programs efficiently and effectively
  • Worked with the technical teams to recognize and implement new technologies that could improve productivity within the corporation
  • Offered technical support for customers who have bought computer services or products from the corporation
  • Responded to the phone calls from customers and other business contacts who have questions about services or products offered by the organization

Company C, help desk administrator

  • Associated with the IT staff to replace or repair malfunctioning equipment
  • Updated, and maintained help desk schedules and reports
  • Tested wireless equipment to make sure software and hardware procedures were efficient
  • Maintained all IT and infrastructure-related services

Education

Bachelor’s degree in information technology from Florida State University


Certifications

Certified network computer technician


Skills

  • I have reliable problem-solving and communication skills
  • My technical skills are top-notch
  • I am known for providing professional customer service
  • I possess dependable organizational skills

Resume Template: 2

Help Desk Administrator Resume

Richard D. Harding

Laguna Beach, Los Angeles

(123) 4567890

[email protected]


Summary

A highly-skilled, energetic, and detail-oriented working professional with around [mention the number of years] experience is looking for an opportunity to work in an organization that will allow me to use my education and skills to promote promotional growth.


Experience

Company A, help desk administrator

  • Recorded, handled, and tracked the license files and license keys
  • Downloaded important software and helped the desk support technicians
  • Offered help to users with IT related problems
  • Monitored and tracked the deployment of purchases

Company B, help desk administrator

  • Helped the end-users through phone, email, and remote assistance
  • Helped users in sensitive issues like password resets
  • Troubleshot and resolved the application issues
  • Conducted tests for data restores and performed system backups

Company C, help desk administrator

  • Offered support after normal working hours whenever needed
  • Offered support for electronic fax, voice mail, and phone messaging system
  • Created user accounts and handled access control based on the policies of the corporation
  • Troubleshoot the current Microsoft operating systems, workstation, and server

Education

Bachelor’s degree in information technology from Florida State University


Certifications

Certified network computer technician


Skills

  • I can offer excellent technical support
  • I have outstanding customer service skills
  • I have effective communication skills
  • I have exceptional analytical skills

Resume Template: 3

Help Desk Administrator Resume

Richard D. Harding

Laguna Beach, Los Angeles

(123) 4567890

[email protected]


Summary

A sincere and hardworking professional with almost [mention the number of years] experience is looking for a position in which I will be able to use my specialized networking knowledge, professional customer service skills and proficient technical skills and add value to the growth of the company.


Experience

Company A, help desk administrator

  • Responded to the inquiries and customer calls for help
  • Designed user interfaces and worked with customers to test the applications and assured systems and software functionality and quality
  • Helped in gathering new requirements for development to meet the needs of the customers
  • Offered remote and on-site account administrative support to database user populations of multiple community organizations

Company B, help desk administrator

  • Maintained printer clients and printers
  • Handled incoming requests from employees at all levels for technical support
  • Maintained a greater level of technical job skills by completing and attending different seminars and training courses
  • Troubleshot computer software, hardware, and network problems

Company C, help desk administrator

  • Helped the [mention the designation of the person] with access control
  • Identified the needs of the customers and determined solutions
  • Developed solutions based on analysis
  • Researched and gave appropriate suggestions on hard-to-crack issues

Education

Bachelor’s degree in information technology from Florida State University


Certifications

Certified network computer technician


Skills

  • I am reliable and I have no issues working on weekends and on other holidays as well
  • I can manage high-pressure situations efficiently.
  • I have a thorough knowledge of computer workstation components and functionality.
  • I possess an in-depth understanding of the principles of IP-based networks.

Resume Template: 4

Help Desk Administrator Resume

Richard D. Harding

Laguna Beach, Los Angeles

(123) 4567890

[email protected]


Summary

A reliable and diligent working professional coming with more than [mention the number of years] experience in the industry is seeking a post in the computer technology field where I can expand my current expertise and knowledge.


Experience

Company A, help desk administrator

  • Analyzed data and test results and evaluated the existing systems 
  • Always stayed aware of technology trends and changes
  • Determined the needs of the function and system requirements
  • Maintained logs and documentation

Company B, help desk administrator

  • Applied diagnostic utilities to help in troubleshooting
  • Elicit the details of the problem from help desk customers
  • Handled the processing of incoming calls to the help desk via mails and calls
  • Recognized and learned appropriate hardware and software used and supported by the organization

Company C, help desk administrator

  • Did hands-on fixes at the desktop level that included installing hardware, and installing, upgrading software, and implementing backups
  • Managed backup and restoration of network data that included ticketing system, inventory, desktop migration
  • Offered technical support sessions for new employees and developed user manuals
  • Installed and configured the company software

Education

Bachelor’s degree in information technology from Florida State University


Certifications

Certified network computer technician


Skills

  • I have dependable administration skills
  • I am patient and I have a good knowledge of telephone etiquette
  • I possess splendid teamworking and troubleshooting abilities
  • I have basic business awareness

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