Front Desk Clerk Resume Example: 4 Templates

A front desk clerk, also known as the front desk receptionist, is a professional who is considered the first point of contact with the clients of a business, doctor’s office, or hotel. These people do vital front desk duties that include greeting clients, answering phone calls, and overseeing the budget of the office. 

Wish to be a successful front desk clerk but are confused about how to start looking for jobs? The below-given resume samples can help. Referring to them, you can write yours with ease and perfection and make a solid impact on the mind of the HR managers.

Resume Template: 1

Front Desk Clerk Resume

Richard D. Harding

Laguna Beach, Los Angeles

(123) 4567890

[email protected]


Summary

A passionate, skilled, and hardworking individual with a determined attitude to achieve all the big goals and targets is looking to secure a challenging and professional position in the field of hospitality.


Experience

Company A, front desk clerk

  • Oversaw the budget of the office
  • Maintained files and records
  • Ordered and tracked the office equipment and supplies
  • Monitored, sorted, and forwarded emails
  • Answered all the questions of the clients and the incoming calls

Company B, front desk clerk

  • Greeted guests and offered them exceptional customer service
  • Accepted all packages and letters and distributed them to their appropriate departments
  • Took down messages and redirected phone calls to the suitable departments
  • Made sure that the front desk is equipped, presentable, and neat with all the necessary supplies like forms, paper, and pens
  • Created an unforgettable experience for the guests

Company C, front desk clerk

  • Greeted every guest with a warm smile on my face
  • Scheduled transportation for the guests
  • Took care of all the requirements of the guests
  • Checked guests in and out of the hotel
  • Followed the procedures and policies of the organization

Education

Associate’s degree in hospitality from Florida State University


Certifications

  • Certified front desk clerk
  • Professional credit associate

Skills

  • I have a solid knowledge of the MS Office programs
  • I have strong multi-tasking and organizational abilities
  • I possess top-notch written and spoken communication skills
  • I have a good understanding of basic bookkeeping practices and office administration

Resume Template: 2

Front Desk Clerk Resume

Richard D. Harding

Laguna Beach, Los Angeles

(123) 4567890

[email protected]


Summary

A responsible and dedicated front desk clerk with around [mention the time period] experience working in a fast-paced environment, a solid team player with a determined and go-getter attitude, is in search of a position that will help me grow more in my career.


Experience

Company A, front desk clerk

  • Responded to the calls and directed them to the correct place
  • Answered all the questions of the guests in a friendly and polite manner
  • Conveyed the complaints and requests of the guests to the suitable department
  • Referred the guests to the local venues and amenities
  • Greeted both the guests with reservations and the walk-in guests when they arrived at the front desk

Company B, front desk clerk

  • Responded to the prospective and current guests’ needs
  • Scheduled special services like spa treatments when the guests inquired
  • Performed check-in and check-out of guests
  • Offered information regarding rooms and made room assignments as per the requests of the customers
  • Greeted and welcomed guests in a friendly and professional manner

Company C, front desk clerk

  • Offered extraordinary customer services always and ensuring customer satisfaction
  • Handled emails, wake-up calls, faxes, and messages, accurately
  • Posted charges to rooms and received cash and card payments
  • Adhered to the procedures and policies of the department
  • Handled the issues and complaints of the guests promptly

Education

Associate’s degree in hospitality from Florida State University


Certifications

  • Certified front desk clerk
  • Professional credit associate

Skills

  • I know how to use the booking software
  • I have amazing communication skills (both oral as well as written)
  • I can resolve conflicts with a friendly smile
  • I am totally detail-oriented and have top-notch organizational abilities

Resume Template: 3

Front Desk Clerk Resume

Richard D. Harding

Laguna Beach, Los Angeles

(123) 4567890

[email protected]


Summary

A sincere and efficient working professional with almost [mention the number of years] experience in the hotel industry is now seeking a challenging position that will increase my skills and will make me learn more about this field.


Experience

Company A, front desk clerk

  • Maintained the facility organized, safe, and clean
  • Answered the inquiries of the guests and addressed their needs timely
  • Created reports for the manager about housekeeping, check-in, check-outs, and other guest services at the shift’s end
  • Reviewed and executed the day-to-day functions assigned by the manager
  • Maintained up-to-date knowledge about features, special packages, promotions, and hotel services

Company B, front desk clerk

  • Anticipated the needs of the guests and offered them help by allotting the guest rooms depending on their budget
  • Welcomed the incoming guests with a pleasant smile
  • Handled emails and routed incoming calls to the appropriate person in the right department
  • Handled the voice mail system, fax operations, and helped the guests in retrieving the messages
  • Managed incoming calls and offered accurate details regarding the amenities, rates, facilities, etc

Company C, front desk clerk

  • Kept the front desk tidy, clean, and supplied with all the important supplies
  • Answered all the questions of the customers and addressed their different complaints
  • Greeted, interacted with and welcomed guests
  • Checked, organized, and forwarded emails
  • Prepared and handled the outgoing emails

Education

Associate’s degree in hospitality from Florida State University


Certifications

  • Certified front desk clerk
  • Professional credit associate

Skills

  • I have top-notch interpersonal skills
  • I can make a strong bond with the guests by providing exceptional customer service
  • I can maintain confidentiality at all costs
  • I have the willingness to work holidays, weekends, and nights

Resume Template: 4

Front Desk Clerk Resume

Richard D. Harding

Laguna Beach, Los Angeles

(123) 4567890

[email protected]


Summary

A reliable, diligent, and honest administrative front desk clerk with around [mention the number of years] experience in the hospitality industry, is looking for a post where I will be able to gain greater experience both professionally as well as personally.


Experience

Company A, front desk clerk

  • Monitored the costs and expenses
  • Kept updated files and records
  • Recorded the complaints and comments of the guests and referred them to the managers as necessary
  • Kept records of the accounts of the guests and the room availability
  • Advised the housekeeping staff when rooms have been vacated and are all set for cleaning

Company B, front desk clerk

  • Prepared for basic food services
  • Helped in the cleaning and maintenance of the lobby and common areas
  • Transmitted and received messages using telephone switchboards or telephones
  • Took all the important steps to meet the needs of the customers and effectively resolved the service issues
  • Kept up with the complaints of the customers and took suggestions about them from the manager

Company C, front desk clerk

  • Made and confirmed reservations for the guests of the hotel and performed check-out services for guests
  • Interacted with the guests in a warm and friendly manner making them feel welcome at the hotel
  • Posted charges, collected payments, computed bills, and made changes for the guests
  • Communicated with the appropriate staff when the guests waited for an available room
  • Performed other duties as assigned by the manager

Education

Associate’s degree in hospitality from Florida State University


Certifications

  • Certified front desk clerk
  • Professional credit associate

Skills

  • I know the basic phone etiquette
  • I have extraordinary written and oral communication skills
  • I know multiple languages
  • I have initiative and problem-solving abilities

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