Front Desk Associate Resume Example: 4 Templates

The impression of many businesses depends on their front desk associates, as these people are supposed to greet customers when they enter the building, offer information about different products and services provided by the company, and answer phones.

If you are thinking of becoming one but are confused about how exactly to start searching for jobs, then go through the various resume samples given below. Refer to them and write yours with perfection, thus winning the hearts of the HR managers.

Resume Template: 1

Front Desk Associate Resume

Richard D. Harding

Laguna Beach, Los Angeles

(123) 4567890

[email protected]


Summary

A reliable, focused, and diligent working professional looking to obtain a front desk associate post in an organization where I can make use of my top-notch skills and be a valuable asset to my employer.


Experience

Company A, front desk associate

  • Managed incoming phone calls and responded appropriately to the questions of the members or the potential members
  • Handled the insurance claims and processed payments for services
  • Explained the procedures and policies of the facility and answered questions about the membership options
  • Offered information about the available programs, activities, facilities, and services
  • Processed paperwork, answered calls, and scheduled the appointments
  • Responded to questions about the procedures, policies, services, and programs of the facility

Company B, front desk associate

  • Used the computers for entering some important data and handled the filing and inventory system
  • Offered prompt services that are of top quality and listened carefully to the inquiries and requests made by the guests and offered them the needed information
  • Handled the issues and complaints of the guests and solved them immediately
  • Made sure that the safety measures were being followed always

Company C, front desk associate

  • Took care of the special requests made by the clients and reserved the rooms as per their instructions
  • Collected the payments and made sure that they are correct
  • Checked whether all the guest charges have been posted and whether the bills are accurate
  • Did the reception work whenever possible
  • Arranged the recruitment process and scheduled the appointments

Education

Associate’s degree in business from Florida State University


Certifications

  • Certified medical administrative assistant
  • Professional credit associate

Skills

  • I have top-notch customer service skills
  • I possess outstanding oral and written communication skills
  • I can handle multiple tasks at the same time
  • I have dependable organizational skills

Resume Template: 2

Front Desk Associate Resume

Richard D. Harding

Laguna Beach, Los Angeles

(123) 4567890

[email protected]


Summary

An energetic, hardworking professional with almost [mention the number of years] experience in this field is now seeking a position where I can utilize my office operation skills and customer service abilities.


Experience

Company A, front desk associate

  • Oversaw and supervised all duties carried out by the whole front office staff
  • Oversaw all the cash register sales
  • Reviewed the previous due accounts with the clients and developed the payment plans
  • Offered friendly and courteous service to all the current clients as well as the potential ones
  • Trained the new hires on the front desk responsibilities

Company B, front desk associate

  • Offered exceptional customer service
  • Created the schedules on a weekly basis
  • Escorted the new members through the facility
  • Protected the privacy and sensitive information of the members
  • Managed multi-line phone calls

Company C, front desk associate

  • Conducted the closing and opening responsibilities
  • Cleaned the equipment of the facility when required
  • Helped the members with appropriate usage of equipment when and if asked
  • Offered top-notch customer service both via call and face to face
  • Conducted regular front desk responsibilities

Education

Associate’s degree in business from Florida State University


Certifications

  • Certified medical administrative assistant
  • Professional credit associate

Skills

  • I have solid communication skills (both oral as well as written) with a good telephone etiquette
  • I have a detail-oriented person with strong organizational abilities
  • I can handle stressful situations and work in a fast-paced environment
  • I am flexible with great analytical skills

Resume Template: 3

Front Desk Associate Resume

Richard D. Harding

Laguna Beach, Los Angeles

(123) 4567890

[email protected]


Summary

A highly efficient and experienced working professional, the best in systems administration and office management, is seeking employment in an organization where I can learn and grow more in this field.


Experience

Company A, front desk associate

  • Monitored the work of the employees and made sure optimal performance of the departments 
  • Created and maintained an effective professional relationship with all the clients and offered assistance in person and by phone
  • Monitored all inquiries for reservations and handled all communication with the clients and helped to increase the revenue through occupancy
  • Administered all guest departures on a regular basis and ensured compliance with all the established computer and manual procedures
  • Always maintained a neat and clean desk and lobby area and greeted all the guests with courtesy.

Company B, front desk associate

  • Made sure of optimal level of customer service for all the guests and handled all communication with the guests for the check-in and check-out procedures
  • Coordinated with the laundry department and helped to clean the rooms of the guests
  • Oversaw all the operations and made sure of compliance with all quality assurance standards when dealing with the clients
  • Analyzed all the functions of the hotel and maintained the standards
  • Suggested strategies to increase the revenue for the hotel

Company C, front desk associate

  • Administered and performed all the functions of a cashier and ensured accuracy in calculating all credit card payments
  • Designed and maintained the rooms of the guests so as to ensure customer satisfaction
  • Made reservations in the most efficient and courteous manner
  • Managed the cashier audit reports and credit card machines
  • Helped the customers with all inquiries regarding the additional services

Education

Associate’s degree in business from Florida State University


Certifications

  • Certified medical administrative assistant
  • Professional credit associate

Skills

  • I have dependable customer service skills
  • I can work independently as well as in a team
  • I can communicate effectively with both the members as well the staff
  • I am proficient in MS Excel and MS Outlook Word

Resume Template: 4

Front Desk Associate Resume

Richard D. Harding

Laguna Beach, Los Angeles

(123) 4567890

[email protected]


Summary

A determined, capable, and positive working professional coming with over [mention the number of years] experience in this profession is looking to obtain a position in a well-known company where I can grow more in my work and life.


Experience

Company A, front desk associate

  • Helped the concession and retail sales operations
  • Made sure that an immediate response is given to the concerns, inquiries, and requests of the members
  • Made sure that the appointments and the guests are directed to the right department and employees in a professional and prompt manner
  • Oversaw the check-ins to recognize the overdue accounts
  • Managed control and security to the front door area of the facility

Company B, front desk associate

  • Met strict sales goals on a monthly basis
  • Sold retail products, gift cards, and memberships
  • Determined the needs of the guests, gave tours, and handled queries and objections
  • Created and maintained exceptional service for the guests through a cheerful and positive attitude with a focus on customer service
  • Helped the managers with the daily operations

Company C, front desk associate

  • Greeted the customers as valued clients of the organization and described the various products to them
  • Treated all co-workers with respect and maintained a positive work environment
  • Managed the questions of the clients in regard to statement inquiries, online troubleshooting, account inquiries, and payment inquiries
  • Handled the various customer complaints and questions and offered optimal customer service
  • Made sure that the workstations are clean and always

Education

Associate’s degree in business from Florida State University


Certifications

  • Certified medical administrative assistant
  • Professional credit associate

Skills

  • I am skilled in inventory management and cash processing processes
  • I have a good understanding of the basic accounting principles
  • I have great communication and active listening skills
  • I am known for my splendid customer service abilities

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