Desktop Support Technician Resume Example: 4 Templates

Desktop support technicians, also known as information technology support technicians, help computer users by responding to their inquiries, addressing their technical issues, and keeping up with the network, software, and computer hardware of a business. Examples of resumes for this role highlight abilities like setting up user accounts, laptops, and servers, as well as supporting, managing, and troubleshooting systems, including macs and pcs running windows 7 and 8. 

Resume Template: 1

Desktop Support Technician Resume

Richard d. Harding

Laguna beach, Los Angeles 

(123) 4567890

[email protected]


Summary

Desktop support technician with a strong emphasis on the customer and experience working with a wide range of hardware and operating systems. Competent in solving complicated network problems and analysis. Thinks critically, responds rapidly to customer service concerns, and regularly performs above expectations.


Experience

Company A, desktop support technician 

  • Ensure that all of the pc/mac desktops are working.
  • Observe the guidelines and standards outlined in the company it so
  • Complete all tasks on time or earlier
  • As required, aid the systems administrator.
  • Offer thorough printer support

Company B, desktop support technician

  • As required, oversee the help desk procedure and the request system.
  • When difficulties with the local server develop, deal with them directly and fix them manage the local tape backups and restorations
  • Delegate tasks that are necessary for the role of desktop support technician ii when they are assigned.

Company C, desktop support technician

  • Understanding of computer hardware, operating systems, and applications that are constantly updated
  • Maintain secrecy and prudence if handling sensitive or password-protected information.

Education

Florida state university

Masters in computer science 


Certifications

  • Certified public desktop support technician
  • Certified company desktop support technician

Skills

  • Deployment of new systems
  • Account management for end-users
  • Best practices for data transfer
  • Inspecting the ticketing system
  • Creating the onboarding package
  • Generation of support documentation
  • Staff training and education
  • Mac computers
  • TCP/IP
  • Data restoration

Resume Template: 2

Desktop Support Technician Resume

Richard d. Harding

Laguna beach, Los Angeles 

(123) 4567890

[email protected]


Summary

Desktop support technician with a strong focus on customer service and accuracy, skilled in managing office supplies, enhancing workstation and operating systems, fixing computer hardware, and offering outstanding client service and it support. 


Experience

Company A, desktop support technician 

  • Assisted with requests for technical support for the following technologies over the phone, in person, and remotely: endpoints running windows and mac os, including laptops, desktops, and thin clients, as well as tablets, smartphones, and Microsoft office
  • Aided the help desk manager in overseeing, teaching, and mentoring student workers at the help desk, with an emphasis on managing the team of student employees for desktop support referral who also help resolve tier 2 tickets.
  • An employee of the month honor for outstanding performance.

Company B, desktop support technician

  • 200+ machines with a variety of operating systems (windows 10, Linux, ios) were maintained, upgraded when needed, and had hardware issues fixed.
  • Help staff members with any technological issues.
  • Tested, integrated, and implemented any necessary corrections for the new program.
  • Actively took part in the senior manager’s weekly team meetings.

Company C, desktop support technician

  • Provided exceptional customer service by troubleshooting and resolving any user concerns using my expertise and judgment. I also talked with clients by phone and/or email.
  • With the help of the operations team, new processes that enhanced and greatly improved operating systems and workstations were developed and put into place.
  • Managed office supplies, performed assessments, and gave supervisors feedback.
  • Upgrading of more than 500 business computers from windows 7 to windows 10 was completed.

Education

Florida state university

Masters in computer science 


Certifications

  • Certified public desktop support technician
  • Certified company desktop support technician

Skills

  • Windows, Linux, ios, Microsoft office, and zendesk
  • Freshdesk
  • Accuracy
  • Analysis capabilities
  • Skills in communication
  • Excellent team player technology proficiency

Resume Template: 3

Desktop Support Technician Resume

Richard d. Harding

Laguna beach, Los Angeles 

(123) 4567890

[email protected]


Summary

The core responsibilities listed on the resume for a desktop support technician include formatting and installing networking systems and desktop and laptop applications, working with vendors to resolve problems, troubleshooting domains, software accounts, and user accounts, and testing and resolving network connectivity issues for both local and remote computers or devices. The tasks of the job may include everything from providing remote desktop support to giving assistance over the phone to resolve different computer-related problems.


Experience

Company A, desktop support technician 

  • Delivering technical assistance, identifying and resolving desktop, laptop, and software issues.
  • Locating and eliminating computer viruses as well as providing significant repairs in accordance with external vendors
  • Installing, configuring, maintaining, and troubleshooting computers and associated hardware with expertise across all os platforms.

Company B, desktop support technician

  • Data recovery from lost partitions, lost partition recovery, password recovery, hard drive imaging, and various raid configurations of the hard drive was performed during the break/fix of computers and servers (IBM, hp, dell).
  • Observing and troubleshooting routers and switches that have been installed and configured for lan.
  • Optimizing computer performance, installing the operating system, software, and required patches and updates.
  • Updating knowledge and abilities in response to the quick development of computer technology

Company C, desktop support technician

  • Composing thorough functional specifications for the computers being repaired.
  • Performing software repairs, operating system installation, and driver installation and/or upgrade.

Education

Florida state university

Masters in computer science 


Certifications

  • Certified public desktop support technician
  • Certified company desktop support technician

Skills

  • Practical knowledge of several operating systems.
  • Understanding of computers and office automation goods peripherals.
  • Understanding of network security procedures.
  • Antivirus software and multitasking capabilities.

Resume Template: 4

Desktop Support Technician Resume

Richard d. Harding

Laguna beach, Los Angeles 

(123) 4567890

[email protected]


Summary

An essential first step in your job hunt is creating a strong resume for desktop support. Referencing the job description can help you emphasize any talents, recognitions, and certifications that align with the requirements on your cv. You could also wish to include a headline or summary that sums up your objectives and credentials.


Experience

Company A, desktop support technician 

  • Respond quickly to and resolve 50 requests per week for hardware, software, and network-related issues.
  • Automated data backup procedures, improved network security, and resource conservation
  • In active directory, you may create, edit, and remove user accounts.

Company B, desktop support technician

  • Tier-i assistance was given to 850+ onsite and remote end customers, and problems involving servers, desktops, printers, phones, and office equipment were addressed.
  • Answered questions via the phone, chat, email, or in person
  • Users were moved to new workstations, and equipment was moved and connected as needed.

Company C, desktop support technician

  • Fixing problems with windows, internet explorer, viruses, spyware, and computer software.
  • Include incident and resolution details in the tracking system for remedies.

Education

Florida state university

Masters in computer science 


Certifications

  • Certified public desktop support technician
  • Certified company desktop support technician

Skills

  • Strong focus on the details and a dedication to producing work of the highest caliber
  • Excellent detail-orientedness and the capacity to take initiative
  • Strong customer service abilities, as well as being friendly, a good listener, taking responsibility for their problem, and sympathetic
  • Strong troubleshooting abilities and the capacity to locate and fix problems without delay
  • The capacity to organize oneself well, pay attention to detail and arrange and prioritize responsibilities
  • Being able to provide excellent customer service over the phone and in person
  • Strong technical aptitude for maintaining connection, software, and hardware
  • Ability to deal with the attitudes and ideas of others and have good people skills
  • Ability and emotional intelligence to instruct people of any experience level in highly technical material

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