Desktop Support Specialist Resume Example: 4 Templates 

Desktop support specialists assist clients of a business by providing technical support. Assigning jobs, hiring and training employees, responding to client inquiries, checking the computer and network connections, upgrading software, and enforcing corporate regulations are some of their main duties. 

Resume Template: 1

Desktop Support Specialist Resume

Richard d. Harding

Laguna beach, Los Angeles 

(123) 4567890

[email protected]


Summary

Assisted the head of the institution and other executives directly (about 70% of daily activities). Received several accolades from nibib and lcg, including honors for customer satisfaction. Support diverse business programs with the main emphasis on software for clinical and regulatory purposes.


Experience

Company A, desktop support specialist 

  • The investments office was moved from Purdue’s support to our support, and system center 2012 configuration manager was used to install new computers.
  • Gave a training session on how to set up and maintain sharepoint sites and took part in upgrading an external client to office 365.
  • Proposed a project to update sharepoint to version 2010 and produced, administered, and held training for sharepoint

Company B, desktop support specialist

  • Established a new sharepoint site and reorganized the data on the shared drive belonging to the it department.
  • Prepared purchase orders for dell equipment.

Company C, desktop support specialist

  • Using login scripts, set up a new print server and migrate all users.
  • Bitlocker encryption was upgraded on all machines, and central recovery data was transferred to active directory.
  • Occasionally carried out more fundamental system administration chores, such as monitoring server logs, combining group policy objects, preparing systems and networks for ipv6, and other smaller activities.

Education

Florida state university

Masters in computer science 


Certifications

  • Certified public desktop support specialist
  • Certified company desktop support specialist

Skills

  • Played a leading role in the desktop rollout of the company’s whole document management system (master control).
  • Constructed new computers for personnel, utilizing the methods of Altiris and Norton ghost.
  • Techniques for cleaning up active directory services that have been.

Resume Template: 2

Desktop Support Specialist Resume

Richard d. Harding

Laguna beach, Los Angeles 

(123) 4567890

[email protected]


Summary

According to our assortment of resume examples, the perfect applicant possesses exceptional technical and computer abilities, effective communication skills, patience, and a focus on customer service. A college degree in an engineering-related discipline should be highlighted in the cv of anyone applying for a career as a desktop support specialist.


Experience

Company A, desktop support specialist 

  • Ensure that all of the pc/mac desktops are working.
  • Observe the guidelines and standards outlined in the company it so
  • Complete all tasks on time or earlier
  • As required, aid the systems administrator.
  • Offer thorough printer support

Company B, desktop support specialist

  • As required, oversee the help desk procedure and the request system.
  • When difficulties with the local server develop, deal with them directly and fix them manage the local tape backups and restorations.
  • Delegate tasks that are necessary for the role of desktop support technician ii when they are assigned.

Company C, desktop support specialist

  • Aided the help desk manager in overseeing, teaching, and mentoring student workers at the help desk, with an emphasis on managing the team of student employees for desktop support referral who also help resolve tier 2 tickets.
  • Understanding of computer hardware, operating systems, and applications that are constantly updated
  • Maintain secrecy and prudence if handling sensitive or password-protected information.

Education

Florida state university

Masters in computer science 


Certifications

  • Certified public desktop support specialist
  • Certified company desktop support specialist

Skills

  • A mac osx
  • Microsoft windows server 2003/2008
  • Configuration of TCP/IP in Microsoft windows XP, vista, and win7
  • Hardware or software for a pc or mac
  • Microsoft Office 2007-2013
  • Windows apps
  • Wsus from Microsoft

Resume Template: 3

Desktop Support Specialist Resume

Richard d. Harding

Laguna beach, Los Angeles 

(123) 4567890

[email protected]


Summary

Desktop support technician with a strong emphasis on the customer and experience working with a wide range of hardware and operating systems. Competent in solving complicated network problems and analysis. Thinks critically, responds rapidly to customer service concerns, and regularly performs above expectations.


Experience

Company A, desktop support specialist 

  • Delivering technical assistance, identifying and resolving desktop, laptop, and software issues.
  • Locating and eliminating computer infections, as well as providing significant fixes in line with external suppliers
  • Installing, setting, maintaining, and repairing computers and associated devices with expertise across all os systems.
  • Fixing problems with windows, internet explorer, viruses, malware, and computer applications.

Company B, desktop support specialist

  • Data recovery from lost partitions, lost partition recovery, password recovery, hard drive imaging, and various raid configurations of the hard drive was conducted during the break/fix of pcs and servers (IBM, hp, dell).
  • Observing and troubleshooting routers and switches that have been installed and configured for lan.
  • Optimizing computer performance, installing the operating system, software, and required patches and updates.

Company C, desktop support specialist

  • Updating knowledge and abilities in response to the quick development of computer technology
  • Creating comprehensive functioning specs for the machines that are being repaired.
  • Repairing software, setting up an operating system, and installing or updating drivers.

Education

Florida state university

Masters in computer science 


Certifications

  • Certified public desktop support specialist
  • Certified company desktop support specialist

Skills

  • Putting up and executing network security procedures to safeguard data, software, and hardware
  • Utilizing master consoles to control access to and usage of computer networks and to monitor the functioning of computer systems and networks.
  • Maintaining control records and carrying out standard network setup and shutdown processes.
  • Designing, setting up and testing operating systems, networking, and computer hardware.
  • Putting into practice suggested improvements to enhance the system and network settings as well as figuring out any additional hardware or software needs.
  • Managing shared printer and disk resources to guarantee high availability.

Resume Template: 4

Desktop Support Specialist Resume

Richard d. Harding

Laguna beach, Los Angeles 

(123) 4567890

[email protected]


Summary

The core responsibilities listed on the resume for a desktop support technician include formatting and installing networking systems and desktop and laptop applications, working with vendors to resolve problems, troubleshooting domains, software accounts, and user accounts, and testing and resolving network connectivity issues for both local and remote computers and devices.


Experience

Company A, desktop support specialist 

  • 200+ machines with a variety of operating systems (windows 10, Linux, ios) were maintained, upgraded when needed, and had hardware issues fixed.
  • Help staff members with any technological issues.
  • Tested, integrated, and implemented any necessary corrections for the new program.

Company B, desktop support specialist

  • Provided exceptional customer service by troubleshooting and resolving any user concerns using my expertise and judgment. I also talked with clients by phone and/or email.
  • With the help of the operations team, new processes that enhanced and greatly improved operating systems and workstations were developed and put into place.

Company C, desktop support specialist

  • Managed office supplies, performed assessments, and gave supervisors feedback.
  • Upgrading of more than 500 business computers from windows 7 to windows 10 was completed.
  • Actively took part in the senior manager’s weekly team meetings.
  • An employee of the month honor for outstanding performance.

Education

Florida state university

Masters in computer science 


Certifications

  • Certified public desktop support specialist
  • Certified company desktop support specialist

Skills

  • Putting into practice suggested improvements to enhance the system and network settings as well as figuring out any additional hardware or software needs.
  • Examining equipment performance data to decide whether it needs to be repaired or replaced.
  • Inova laboratories were purchased by [name]. In [date] to produce security badges for workers.
  • Managing shared printer and disk resources to guarantee high availability.
  • Computer systems at nearby schools in two counties are monitored and maintained.

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