Desktop Support Engineer Resume Example: 4 Templates

Am I prepared to influence an organization’s information technology infrastructure for the better? Being passionate about what I do and the information technology support abilities I have acquired will show in my desktop support engineer cv.

I must include a strong cv in my application package if I want to grab the hiring manager’s attention and get a job interview. View this desktop support engineer cv sample to see how to format a resume effectively and to get advice on how to create a compelling cv of your own.

Resume Template: 1

Desktop Support Engineer Resume

Richard d. Harding

Laguna beach, los Angeles 

(123) 4567890

[email protected]


Summary

Competent desktop support engineer for it who has experience working with users to resolve issues with peripherals, mobile devices, and computer systems. Knowledgeable about issues with usability and security.to look for and keep a full-time job that offers professional challenges while leveraging strong communication, time management, and problem-solving abilities. Experienced in endpoint management with over (numbers) years of engineering and support expertise.


Experience

Company A, desktop support engineer

  • Support engineers with an eye on the computer systems’ performance and deal with problems as they appear.
  • Support software reconfigurations with technical assistance to enable function customization.
  • To ensure top performance, test software across the desktop network.

Company B, desktop support engineer 

  • Install software and hardware on pcs to maintain current versions.
  • Update the Microsoft windows server operating system, starting and finishing them.
  • Active directory and lan/wan network for ongoing business communication.

Company C, desktop support engineer 

  • In charge of maintaining and fixing the backup systems, switches, and routers that make up the network.
  • Helped keep the network environment’s firewalls maintained to keep the system secure.
  • Acted as a resource for the Microsoft windows desktop operating system to quickly resolve challenging user issues.
  • Antivirus software configuration testing was done in a networked environment.

Education

Florida state university 

Masters in computer 


Certifications

  • Certified public desktop support engineer 
  • Certified company desktop support engineer 

Skills

  • Adherence to service levels
  • Services and repairs
  • System security reporting, documentation, and troubleshooting
  • Configuration & installation supporting software team support coordination
  • Inventory control
  • Desktop networking support
  • Dynamic directory

Resume Template: 2

Desktop Support Engineer Resume

Richard d. Harding

Laguna beach, los Angeles 

(123) 4567890

[email protected]


Summary

Desktop help engineer with expertise in installing, upgrading, and configuring cutting-edge software on windows operating systems. Provides technical support to improve workflows and reduce downtime for businesses. Expert in basic network problems, including software, systems, printers, and hardware installation, setup, and backup. Centered on fostering enduring professional relationships and consumer satisfaction.


Experience

Company A, desktop support engineer 

  • Control the installation and evaluation of intel’s landesk management suite while handling technical concerns and data network management.
  • Installing, evaluating, and testing desktop software programs
  • Identify and fix everyday technical issues while corresponding with an average of (numbers) clients each day.
  • (numbers) desktop support engineers under your supervision and provide training materials for new hires.
  • Create workstations and check their connectivity and functionality
  • Create training materials that will boost new hire accuracy by (percentage)% within the first (numbers)months.

Company B, desktop support engineer 

  • (numbers) staff computers’ software and hardware problems were identified and fixed.
  • By maintaining a list of common problems and often asked questions, keeping it up to date, and disseminating it throughout the company’s offices, (percentage)% fewer calls were made to desktop help.
  • Provided specialized assistance for users with varying degrees of computer proficiency by streamlining operations, breaking down tasks into understandable instructions, and fixing user interface issues.
  • Created a training program for teams and individual workers to cut down on common errors and boost employee satisfaction with software systems
  • Seven times received the office monthly mvp award for providing amiable and accurate services.

Company C, desktop support engineer 

  • Over (numbers) clients’ computer networks, connections, and cabling were installed.
  • Identified bottlenecks, fixed system issues, and increased long-term network effectiveness
  • Setup and testing of software, upkeep of peripherals and hardware
  • Analyzed network performance, found ways to improve it, and (percentage)% more efficiently

Education

Florida state university

Masters in computer 


Certifications

  • Certified public desktop support engineer 
  • Certified company desktop support engineer 

Skills

  • Excellent familiarity with mac and pc hardware
  • Extensive knowledge of how to diagnose and fix the majority of desktop and back-office problems
  • Superior abilities in client relations and communication
  • Outstanding record-keeping, data security, and documentation abilities
  • Knowledgeable about modern technology and adept at installing, configuring, and updating desktops
  • Mastery of technical skills and knowledge related to it sector

Resume Template: 3

Desktop Support Engineer Resume

Richard d. Harding

Laguna beach, los Angeles 

(123) 4567890

[email protected]


Summary

How to start a resume for a desktop support engineer is one of the most important considerations. A compelling yet educational summary of my desktop support engineer resume is the best way to put yourself ahead of the competition. what you hope to accomplish at your next job is discussed in my resume’s objective section. Additionally, a brief summary of how your skills and experience will benefit the company is included.


Experience

Company A, account assistant

  • Experienced in desktop and laptop hardware troubleshooting
  • Working with a range of office apps and above experience, including experience fixing laptop and desktop hardware
  • Strong troubleshooting skills for both hardware and software
  • Having knowledge of and experience with active directory
  • Having productive working relationships with other capita groups and third party resolvers

Company B, desktop support engineer

  • Conducted training sessions to educate users on how to solve common workstation and connectivity issues, successfully reducing tickets (percentage)% over a (numbers) month period
  • Recommended and conducted workstation migration from windows xp to windows 8, ensuring microsoft’s continued support and protecting sensitive information from potential data breaches
  • Responded to conference room technical difficulties within (numbers) minutes to minimize interference with critical business operations

Company C, desktop support engineer 

  • Having knowledge of the architecture of windows active directory, including its groups, users, gpos, and related services
  • Functional knowledge of windows 7 and windows 10
  • Understanding and accepting responsibility for the problems faced by end users with a wide range of it the experience is crucial.
  • Excellent familiarity with Microsoft-based operating systems, with a focus on windows 7, windows 10
  • Dedicated team player with a track record of success in flexible teams
  • Practical knowledge of troubleshooting for cloud deployments

Education

Florida state university

Masters in computer 


Certifications

  • Certified public desktop support engineer 
  • Certified company desktop support engineer 

Skills

  • In a high-volume manufacturing company, I took care of all desktop support concerns.
  • 250 employees were kept productive on windows 10.
  • 25% faster than other desktop support engineers at handling issue tickets.
  • 3x received praise from management for their troubleshooting abilities.

Letter Template: 4

Desktop Support Engineer Resume

Richard d. Harding

Laguna beach, los Angeles 

(123) 4567890

[email protected]


Summary

With over (numbers) years of practical information technology expertise, the desktop support engineer possesses a high level of integrity, and the desire to make a major contribution, is polite, and has developed a reputation as a self-starter and team player. Computer programming and wireless systems technology are among the areas of expertise. A technical support specialist with an in-depth understanding of various operating systems, hardware, and desktop accessories.


Experience

Company A, desktop support engineer 

  • Develop, test, and create new workstation images. Software and apps for workstation distribution through testing, evaluation, and packaging
  • Maintains systems and services, manages change, and deploys new systems and services in close collaboration with vendors and managed services.
  • Understanding of server and network communications tools, protocols (such as dns and tcp ip), transmission mediums, security procedures, and network administration techniques
  • Put solutions and workarounds in the knowledge management system

Company B, desktop support engineer 

  • Establishes and maintains productive working relationships with coworkers, clients, and contractor staff.
  • Manages daily technical support activities on desktop support, data network administration, and assigned support service requests.
  • Utilizes the trouble-ticket system to work independently in investigating and offering fixes for unresolved hardware and software issues.
  • Tests network connections and configures desktop pcs and peripherals
  • Gives end users a single point of contact for maintenance and support within the desktop computing environment of the enterprise

Company C, desktop support engineer 

  • Working from a service management ticket queue and prioritizing tickets with a high level of urgency
  • Carry out additional tasks as directed by the manager
  • Collaborating with the other members of the desktop support team to manage and uphold security postures
  • Manage the desktop and laptop fleet closely with scam 2012 (or later) for tasks like

Education

Florida state university

Masters in computer


Certifications

  • Certified public desktop support engineer 
  • Certified company desktop support engineer 

Skills

  • Basic knowledge of computer hardware, professional training in related fields would be advantageous.
  • Superb people skills, including the capacity to create credibility fast.
  • Excellent technical expertise, practical experience, and familiarity with software such as windows 7, microsoft office 2010, and others
  • Excellent ms office skills (particularly ms excel)
  • Strong ability to prioritize tasks and follow procedures

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