Desktop Support Analyst Resume Example: 4 Templates

Desktop help analysts are in charge of diagnosing desktop computer problems and offering support to business clients. Configuring computer systems, creating user accounts, resolving hardware and software issues, enforcing its rules, and responding to client inquiries are typical work duties included on a sample desktop support analyst resume.

These professionals should exhibit computer expertise, problem-solving abilities, analytical thinking, communication skills, a commitment to providing excellent customer service, and teamwork, according to our collection of resume examples. A master’s degree in a relevant field, such as information technology, is typically required for desktop support analysts.

Letter Template: 1

Desktop Support Analyst Resume

Richard d. Harding

Laguna beach, los Angeles 

(123) 4567890

[email protected]


Summary

Staff analyst with extensive experience who excels at data mining and producing insightful reports from challenging data. Adept at using computer productivity applications, evaluating data from various sources, and presenting complex conclusions to members of an executive team. Specializes in complicated data analysis and productivity estimates. There are many opportunities to become a desktop support analyst, but it will not be given to you for free. 


Experience

Company A, desktop support 

  • Handled client calls and found solutions to a range of problems.
  • Major operating system upgrades were assisted for every desktop client in the organization.
  • All calls must be recorded, and at the end of the day, a complete report must be submitted to management.

Company B, desktop support 

  • Daily management of all support calls for the (mention the team name).
  • Asked to provide both phone and hands-on desktop support.
  • Accountable for recording each call accurately and turning in the log at the end of the day.

Company C, desktop support 

  • Answered client calls for support from all throughout the firm.
  • Helped to update the technical support guidelines whenever a new problem was found.
  • At the end of each day, compile and submit the support log to management.

Education

Florida state university

Masters in computer 


Certifications

  • Certified public desktop support 
  • Certified company desktop support 

Skills

  • Emergency intervention equipment installation 
  • Upgrades to software end-user assistance desktop knowledge application 
  • Expertise skills in troubleshooting 
  • Vendor management understanding of technical documentation 
  • Mac computers

Letter Template: 2

Desktop Support Analyst Resume

Richard d. Harding

Laguna beach, los Angeles 

(123) 4567890

[email protected]


Summary

Included were upgrading all computer systems, setting up and reimaging training rooms, providing desktop support within the company, and giving customers the best phone support possible.independently developed rigorous reasoning and methodologies to address complex technical issues with workable solutions while documenting configurations to speed up service for subsequent engagements.


Experience

Company A, desktop support 

  • All onsite plant staff received second level desktop support to set up, configure, troubleshoot, examine, and fix computer systems.
  • Hardware and computer peripherals in a customized windows xp environment are supported and given.
  • Managed the inventory of desktop hardware and software and made purchases of hardware, software, and ancillary supplies.
  • Supported by moving between plant locations.
  • Take care of and fix a variety of computer hardware and software issues for staff at (numbers) office locations.
  • Plan quick emergency responses to avoid losing any important organizational data.
  • Produced updated step-by-step technical instructions for several of the most popular software applications utilized by the organization.

Company B, desktop support 

All computer gear, laptops, and peripherals were installed and serviced.

In collaboration with desktop engineers, I built from scratch and delivered desktop images.

Supplied thorough documentation and interacted with the network and telecom support staff.

Fixed problems with computers running windows 2000 and windows xp.

Company C, desktop support 

  • Demonstrated proficiencyĺ in managing correct fax user accounts while configuring user laptops and workstation profiles.
  • Callers with hardware, software, vpn, installation, and networking problems received assistance.
  • Updated vdi management scripts that are more reliable, approachable, and foreseeable.

Education

Florida state university

Masters in computer


Certifications

  • Certified public desktop support 
  • Certified company desktop support 

Skills

  • Complex problem-solving computer hardware & software for active directory (ad)
  • Collaboration across functions
  • Support for desktop & applications
  • Information technology and information security (it)
  • Service to internal customers
  • Prioritization of servicenow tasks for mac os new hire training
  • Os windows 10

Letter Template: 3

Desktop Support Analyst Resume

Richard d. Harding

Laguna beach, los Angeles 

(123) 4567890

[email protected]


Summary

Consider my resume summary as the final paragraph of my it support technician resume, and make it compelling. your task is to convey my knowledge and abilities in a way that demonstrates your suitability for the position. Only if you have a minimum of(numbers) years of job experience may I write a resume summary. If not, create a resume objective for desktop support. After I have finished all the other sections, write my summary. 


Experience

Company A, desktop support 

  • If I am a mid-level or senior-level professional, use reverses chronological order, if you frequently change jobs, is an entry-level professional, or have gaps in your employment history, use a hybrid or combination resume structure.
  • Your technical support engineer resume should always include your entire legal name in the heading.
  • Your profile title should be in a font size of (numbers) points, and my resume header should ideally be in a font size of (numbers)points.

Company B, desktop support 

  • In the resume’s personal information section, exclude any information that is not necessary. It suffices to provide a brief record of my location, email address, and mobile number.
  • If I am applying for jobs in my nation of residency, use the city/state code format to indicate your location, and if I am looking for work abroad, use the city/country code format.

Company C, desktop support 

  • Do not list my tasks and responsibilities in paragraphs. To make these points more noticeable and impactful, employ one-liner points, the star structure, grouping, and highlighting.
  • Use a power verb as the first word of each one-liner point.
  • Only those with less than (numbers) years of professional experience should include a help desk technician resume objective.

Education

Florida state university

Masters in computer 


Certifications

  • Certified public desktop support 
  • Certified company desktop support 

Skills

  • Simple coding
  • Support for javascript ticket
  • Microsoft SQL server remote software network connection lan/wan backup software
  • Computer and mac security soft skills
  • Fast learner; observant; and specific
  • Client services
  • Communication collaborative
  • Engaging committed accurate reliable

Letter Template: 4

Desktop Support Analyst Resume

Richard d. Harding

Laguna beach, los Angeles 

(123) 4567890

[email protected]


Summary

For the organization, the desktop support analyst performs technical installation, configuration, and troubleshooting of numerous systems and infrastructure components. Along with supporting it initiatives as necessary, this person will evaluate and recommend solutions for business and clinical challenges in collaboration with other it support staff.senior it support analyst with over (numbers) years of it infrastructure experience. Understanding of the objectives of the company.


Experience

Company A, desktop support 

  • Taking care of SLA management, incident management, and it operations management.
  • I have led numerous it projects, including the installation of windows 10 and upgrades to ccproxy, bitlocker, jira, and sql applications.
  • Putting in place it policies that will improve the reliability and security of systems, networks, and email.
  • Conduct a weekly gap review meeting with your team and decide what needs to be fixed.
  • Regularly giving team members feedback to help them perform better.
  • Creating a tni (training need identification) document for the team will allow for timely training as necessary, keeping team members abreast of new technology.
  • Creating it service desk metrics, talking with the team, and sharing with the manager.

Company B, desktop support 

  • Accountable for providing regular reporting line updates on the state of the work, including successes and concerns.
  • Inventorying it assets, auditing systems, and preparing a report (for licensing compliance) at the end of the month.
  • Providing users with comprehensive technical support for all gear and software.
  • Creating a process or troubleshooting guide for speedy issue resolution
  • Establishing an alerting system, such as new relic, etc.
  • Using the octopus programme, software releases are managed from testing to production.
  • Basic understanding of the Jira application and octopus (automate release of products).
  • Maintaining daily inspections of all of our it systems.

Company C, desktop support 

  • Maintaining daily inspections of all of our it systems.
  • Attending our cab (change advisory board) meeting to discuss change management for any releases or approval
  • Planning hardware with the company’s and the budget’s (numbers) year expansion in mind
  • Coordinating with the vendor and purchasing all it equipment and software licensing for international offices.

Education

Florida state university

Masters in computer 


Certifications

  • Certified public desktop support 
  • Certified company desktop support 

Skills

  • In charge of a technical team
  • Procurement\stroubleshooting
  • Mentorship group
  • Windows azure o365 jira vendor management documentation

Similar Posts:

Leave a Comment