Name of Airlines
Subject: Complaint about Cancelled flight
I am writing this letter in regards to a last-minute cancelled flight by (Airlines Name). I was departing on a business trip with multiple connecting flights, and after the cancellation by Airlines Name in (City/Country name), I found myself stranded in (Airport Name). It is very annoying to see such reputed airlines like yours, causing problems for the customers. Even all the other passengers are waiting for the flight to resume as they have urgent works to attend, and some of them are patients who need urgent medical help.
This is exceptionally unacceptable as I was on a business trip, and it is unprofessional to arrive late. While I understand that cancellations are sometimes inevitable, a passenger should be informed about the cancellation well before the time so that he/she may make other reservations. Because I did not receive any prior notice, I got stuck in the airport for almost an entire day. In such situations, you have to take care of the passengers and arrange some other alternatives which can help them to reach their destinations in time.
I hope that you will reconsider your policies and, in case of any cancelled flights, you should inform the passenger well before the time so that they may make other arrangements.
[Fight Ticket Number]