Complaint to Airlines about Lost-Luggage

Complaint Complaint to Airlines about Lost-Luggage

Complaint to Airlines about Lost-Luggage


Authority name

Job Designation

Name of Airlines


Subject: Complaint about Cancelled flight

Dear Sir/Madam,

I am writing to express my dissatisfaction with the way your airline handles passenger luggage. I travelled to [Destination] from [Starting] on[dd/mm/yr]. Unfortunately, my luggage was lost. I was informed by the airport authorities that my luggage has been misplaced and that it would be delivered to my address within 12 hours. In the first place, I did not expect such negligence from a reputed airline brand like yours. Worse still, I did not receive my luggage till today. This is truly disappointing, and I find it completely unprofessional how in our world today, with the security and technology available to you as a large airline could completely miss-place baggage. I have already claimed via my insurance, but the total value of my belongings inside my luggage is more than double what my insurance can payout. I have certain items inside, which are entirely irreplaceable and essential to my family and me. I hope that the bag will be located and sent back, but should it never turn up and be reported missing indefinitely, I want you to offer me compensation for the inconvenience caused.

I hope you improve your standards and be responsible for the passenger’s luggage in the future.

Thanking you

Yours Sincerely,

[Your Name]

[Contact Number]

[Fight Ticket Number]


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