(Customer Care Manager)
I would like to inform you that I have purchased a (t-shirt) from your (site) last week and I have received it today itself and I am very much disappointed with the color of the product. I have ordered it in (Black) but now I have received it in (Grey) and I do not like the color at all.
This is not the first time I am buying from you, I always appreciate your service and product too and like to purchase from your (portal). Though it was never happened to me and I am experiencing this type of inconvenience for the first time. I have ordered it for an occasion and now I see that I have to return it. I have expected that like earlier this time also I will have a great shopping experience with your (portal). Though it is very dissatisfying for me but I expect that it will be sorted soon. I hope that I will get your help and cooperation on this matter. I am expecting the product in proper color.
I will be very thankful to you if your (company) will take care on this matter and will do the needful as early as possible and I hope that this will never happen again and I will get a good shopping experience with your (portal) in future.