Wrong Product received Complaint Letter: 4 Templates

 Here our mission is to help you in the situation when you have to write some sample letters, speeches, etc. In our below sample letters, we have enlisted some letters regarding complaint letters for the wrong colored product.

If you have faced any difficulties while writing your letter then you can take help from our below letters. Here we have used a proper format and also some relevant points which can easily express your message.

Letter Template: 1

To 

The 

(Customer Care Manager)

(Company Name)

I would like to inform you that I have purchased a (t-shirt) from your (site) last week and I have received it today itself and I am very much disappointed with the color of the product. I have ordered it in (Black) but now I have received it in (Grey) and I do not like the color at all.

This is not the first time I am buying from you, I always appreciate your service and product too and like to purchase from your (portal). Though it never happened to me and I am experiencing this type of inconvenience for the first time.  I have ordered it for an occasion and now I see that I have to return it. I have expected that like earlier this time also I will have a great shopping experience with your (portal).

Though it is very dissatisfying for me I expect that it will be sorted out soon. I hope that I will get your help and cooperation on this matter. I am expecting the product in the proper color.

I will be very thankful to you if your (company) will take care of this matter and will do the needful as early as possible and I hope that this will never happen again and I will get a good shopping experience with your (portal) in future.

Thanking You

(customer)

Letter Template: 2

To,

[Mention full name of the recipient]

[Mention designation of the recipient]

[Mention the full name of the entity]

Subject – Complaint letter for the delivery of a wrong colored product

This letter is to inform your [mention the type of the entity] that the product that I had purchased from your website had arrived on [mention the relevant date] but the color of the product is wrong. I had ordered a [mention the color and type of the product], and instead, I have been delivered a [mention the color and type of the product].

In the past I have purchased a lot of other products from your [mention the type of the entity] but all of them have been delivered correctly, and so keeping that in mind I placed an order with your [mention the type of the entity], but I am very disappointed by this wrong delivery.

I had clearly stated in the purchase request that I am ordering this product for [mention the relevant details], so I need it to be delivered correctly and on time so that I am not late for the [mention the type of the event].

I had placed a lot of trust in your [mention the type of the entity] and decided to purchase the product from your website even though it was available from other online stores at a much cheaper rate. I thought that since you guys were so professional in delivering my earlier purchases I can place my trust on your [mention the type of the entity] to deliver it correctly and on time for the [mention the type of the event].

I had originally wanted the product for the event on [mention the relevant date] but due to your incorrect delivery, I had to manage with something else. 

I am very disheartened from this episode and I hope that you will make sure that this doesn’t happen again or else I would be forced to stop making purchases from your [mention the type of the entity].

Thanking you,

[Mention the full name of the customer]

Letter Template: 3

To,

[Mention full name of the recipient]

[Mention designation of the recipient]

[Mention the full name of the entity]

Subject – Complaint Letter for The Delivery of A Wrong Colored Product

The product delivered by your [mention the type of entity] is not what I had placed an order for. I had originally placed an order for a [mention the color of the product and its type] but instead, I was delivered a [mention the color of the product and its type]. This is not the way to treat your customers.

I had clearly told your customer service employee that I need a [mention the color and the type of the product], but even after a full conversation with me, the product delivered to me by your [mention the type of the entity] was an incorrect one. Is this the manner in which a customer service department is meant to operate?

Further when I contacted the customer service department stating that I have been delivered an incorrect product and I want it to be replaced they continuously kept saying to me to place an order for the product that I originally wanted. No one gave me any kind of response when I asked to replace the incorrect product that was delivered, neither did anyone confirm my request by actually going through the order that I had placed.

Firstly this is not the kind of way to behave with a customer and is actually tantamount to harassment, and strongly ask you to do something about this kind of behavior from your customer service department or I would not be interested in purchasing anything from your [mention the type of the entity].

Secondly and ultimately, I would like to replace the incorrect product delivered to me with the product for which I had actually placed an order.

I hope that you will solve my problem and so I can continue shopping from your website without any kind of hesitancy in mind.

Thanking you,

[Mention the full name of the customer]

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