Wrong Travel Itinerary Complaint Letter: 4 Templates

Here we have already covered various topics of complaint letters, now we are going to cover some sample letters regarding complaint letters for the wrong travel itinerary. Here we have already discussed all points in a proper format.

Now if you have faced any difficulties while writing your letter then you can easily take help from our below sample letters. Now you are just one step away to complete your letter in a proper format.

Letter Template: 1

To

The Manager,

[Travel Company Name]

[Address]

Dear [Recipients Name],

I am writing to complain about a vacation booked through your travel agency. On [mention date] we went to [destination name] and returned on [mention date]. I was looking forward to my vacation, but I’m very disappointed.  We faced a plethora of problems throughout the trip.

However, now I am coming to the main point. Your agency provides us with an itinerary. But as we wanted to make this trip customized we made an itinerary on our own and provided it to you. We had a deal that the trip will be based on our itinerary completely. Your agency agreed to that.

The previous tour package was [mention cost] but as we made a customized plan the agency charged some more amount of [mention extra cost]. We settled on that too. Everything was fixed.

Suddenly, the [hotel name] hotel could not agree on our customized itinerary from the starting day of our tour. They followed the previous one, which was less costly. Meanwhile, we contacted your agency and had a talk with one of your employees.

Somehow due to some misunderstanding between the hotel and your agency we had to suffer. I was expecting it to be a dream vacation. But instead of that, it turned into my lousiest trip ever.

Now I hope for the payback as the trip was based on the previous itinerary. You just made this trip terrible and maybe it is the last trip with you. 

I look forward to your quick response. 

Sincerely,

[sender name]

wrong travel itinerary complaint letter

Letter Template: 2

To

The Manager,

[Mention travel Company Name]

[Mention address]

Dear [Mention recipients Name],

I am writing this letter to inform you that we are very disappointed with your travel agency as it did not go as was planned and promised. For the vacation we had discussed and made an itinerary on our own which was charged a bit more than usual.

This was ok with us and we were happy that we will be staying and traveling our way. But at the last hotel stay at (mention the place and hotel), we were not given the place which we selected; instead were given a no bathroom attached room. With this, we were disappointed and had to pay the extra amount, at last, to stay in another room. 

So now, as you have already taken the amount before, we want the money returned for the date (mention the date) of the hotel/mention the hotel) as we had to spend extra because of your agency. 

So we expect to get a response soon with the right bill and refund money. But with this experience, I will have to think twice if any of my future plans will ever be made from here or not.

Thanks for understanding the situation.

Sincerely,

[Mention sender name]

wrong travel itinerary complaint letter

Letter Template: 3

To

The Manager,

[Mention travel Company Name]

[Mention address]

Dear [Mention recipients Name],

This letter is to complain about the vacation I booked from your agency but did not go right. On the date (mention the date) we went to (mention the place) as planned and booked from here.

But as soon we reached the hotel we found it was not the same place which we have requested you to do as we made our own itinerary and you promised it will be the same. But it was in a very bad location as no view was there.

For that, I had to pay an extra amount and book a new hotel. Which coasted me twice what it was. So as now you have understood the situation I would like to get the extra amount back which I paid at that time. 

As the opening of the trip was bad, we were really disappointed, and throughout the trip, I was really angry about this situation which we faced due to you.

As I have the bill as well as the charges you have taken, which were a little more than your package because we customized it. But we were happy that we will get a good hotel room, but as it did not go like that so for my next trip I have to think twice before booking from here.  

As you did not keep your promise, we had to contact the head of your agency as well. So I am expecting the payback soon as you made our special trip really bad with this carelessness of yours. 

Hoping for a quick response and solution.

Sincerely,

[Mention sender name]

We go on trips to relax, to unwind. We usually hire the services of travel agencies to make our lives easier, to do the trip planning and fix the itinerary for us. But often, our experience is tarnished by the careless and malafide intentions of the travel agency. Ever been wrongly billed for the trip?

The bill received by you is highly inflated? Then you know what I am talking about. To write a complaint letter reporting the issue, you may follow the below-mentioned templates.

wrong travel itinerary complaint letter

Letter Template: 4

To

The Manager,

[Travel Company Name]

[Address]

Dear [Recipients Name],

I am writing to complain about a travel package booked via your travel agency. We went to [Destination Name] on [mention date] and returned [Mentioned Date]. I was way more excited about my vacation but did not get full appeasement from your side. We had to face lots of difficulties all through the outing.

However, coming to the ultimate point. We made our customized plan and handed it over to the agency. Then we asked them to arrange everything based on our needs and let us know about the pricing.

Despite the package cost crossing our budget, we agreed on that as we were very much willing to go for that trip. It was on the agreement that we need to pay half of the cost to your agency before the trip day, and the rest needed to pay at the hotel. 

Unexpectedly on the last day, while we were checking out from the [mention hotel name] hotel, the manager asked us to pay [mention amount] amount, which was supposed to be [mention correct amount].

We got shocked as already this trip pricing was beyond our limit. That time we tried to make contact with you but got no response. However, to avoid the mess, we paid the extra amount. 

Now I am expecting the payback from your agency as prompt as possible. Here I’m attaching the hotel bill along with this letter.

I look forward to your timely response.

Sincerely,

[sender name]

wrong travel itinerary complaint letter

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