(Customer Care Manager)
I would like to inform you that I have ordered a (name of item) from your (name of shopping site) last week and have received the parcel today and I am very much disappointed with the product. The quality of the product and the material is very poor. It is not as per my expectation. I want to return or exchange it. My registered personal details are, name: (your name), Mobile no. : (your contact number) and my order ID: (xxx).
This is not the first time I am buying from Amazon, I always appreciate your service and product too and like to purchase from your (name of shopping site). Though it was never happened to me and I am experiencing this type of inconvenience for the first time. I have expected that like earlier this time also I will have a great shopping experience with your (name of shopping site). Though it is very dissatisfying for me but I expect that it will be sorted soon. I hope that I will get your help and cooperation on this matter. I am expecting a good quality product.
I will be very thankful to you if your (customer care department) will take care on this matter and will do the needful as early as possible and hope that this will never happen with me again and I will get a good shopping experience with your (name of shopping site) in future.
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