For the customer, it’s important to make a simple return policy in which customers are comfortable. If you are facing some problems due to the complicated return policy of any online shopping platform like Amazon, then you must have to write a complaint letter for this issue.
Now we are here to help you in this situation by providing some sample letters regarding this topic. While writing this letter you must have to write the points with some relevant words.
Letter Template: 1
City, state, zip code
Subject: Complaint about the Complicated return policy.
I am a resident of [Your Address]. On [dd/mm/yr] I bought a [Mobile handset] Model xxxxxx from Amazon. The company gave a two years warranty and six month back guarantee. I was told that in the case of any trouble with the product, my entire amount will be given back to me with immediate effect or if I wish I can choose another product.
After all these clauses I have purchased the Mobile handset, but since the very first day, it was troublesome for me. The processor was very slow, and it was taking a lot of time, even in the smallest action of opening an app. Not only this but the internal memory crashed, and all my essential data were lost. I complain about it, and I followed all the instructions to return, but there are many complications.
I have contacted the customer service, and I had written a dozen letters to the Manager. All that I got was reassurance from them that they are looking into the matter. I have been suffering for the last eight days because of this matter.
I am enclosing all the necessary documents like the cash memo and the warranty. Please do the needful.
I am looking for a favorable response.
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