Poor Security Complaint Letter to Shopping Mall: 4 Template

Good security in any shopping mall is much needed for the customer, but sometimes you have seen some poor security in some malls. Then in this situation, you can make a complaint to the manager of this mall to ensure the security of the customer with a good quality security.

Now while writing your letter, you have to mention all points with some relevant words to express your message clearly. You can use our sample letters for your help.

Letter Template: 1

To,

[Designation of addressee]

[Address]

Dear Manager

I am writing this letter to inform you about the poor security service of your mall. I have been a loyal customer of your mall.

I have received great service from your mall, which is one of the main reasons I shop at your mall. But to my surprise, today I received some very poor security service from your security agent. 

I think the purpose of security agents is to safeguard the people of the mall and help them when they are in need. When I asked for help from the agent, he was rude and said he could not help and I should ask someone else for help.

So, I asked another security agent for help. I kept my belongings as I went for the washroom, and I told your security agent to take care of those. But when I came out, my belongings and the security agencies were not there.

When I asked her, she behaved in a way as if she didn’t know anything and she was not at all responsible for this incident.

I asked to check the CCTV footage also, but your agent told the camera was not working for the day. I was really shocked to get such type of service from your mall. 

Please make sure that the security agents are helpful to the customers in order to have a better reputation. I look forward to hearing from you.

Regards 

(Your name)

poor security complaint letter to shopping mall

Letter Template: 2

[Mention your name]

[Mention your address]

[Mention your contact information]

[Mention the Date] 

To,

[Mention the name of the addressee]

[Mention the designation of the addressee]

[Mention the address of the addressee]

[Mention the date]

Subject: Letter of Complaint to Shopping Mall for Poor Security Service in The Mall.

Dear Sir / Madam,

I [mention your name] with utter disappointment writing this letter for the poor security service at your [mention the name of the mall] mall.

On my last visit to the [mention the name of the mall] mall on [mention the date] at [mention the time], I faced some very terrible situations. At the security screening zone I was stopped and was not allowed to get inside the mall.

When I asked the reason, I was told by the security personnel that they were not bound to answer me. The security personnel was wearing / her name batch, and the name was [mention the name of the security personnel].

It was a shock for me and as well as an embarrassment as others were staring at me as if I had committed some crime. I wanted to talk to the security manager. To that the same security personnel responded that the security manager is not supposed to be met for this.

I requested them very politely to allow me to get inside as I was supposed to pick up an important parcel from [mention the name of the store]. But my polite behavior and requests went in vain.

I had no clue why they were being so rude. I am a very regular at your [mention the name of the shopping mall] mall and have never received such behavior. I ask for an inquiry of the same and also an explanation to why all this happened. 

Thanks,

[Hand-written Signature]

[Mention your name]

[Mention your address]

[Mention your contact number]

[Mention the date].

poor security complaint letter to shopping mall

Letter Template: 3

[Mention your name]

[Mention your address]

[Mention your contact information]

[Mention the Date] 

To,

[Mention the name of the addressee]

[Mention the designation of the addressee]

[Mention the address of the addressee]

[Mention the date]

Subject: Letter of complaint to shopping mall for poor security service in the mall.

Dear Sir / Madam,

 I write this letter with extreme displeasure regarding the poor security service at your [mention the name of the shopping mall] mall.

On my visit to your [mention the name of the shopping mall] on [mention the date] I found that the security screening zone was crowded.  As it was rush hour time [mention the time], the crowd happened to be more.

After getting closer, I found that no social distancing was maintained, nor was the passage through the sanitization tunnel utilized properly.

Even people were entering the mall without wearing masks. When I inquired to one of the security personnel as why the Covid-19 health guidelines and directives were not being followed at the entrance of the security screening zone, I was very rudely ignored. And no clarifications were given to me.

Observing such callous approach of the security personnel, I was taken aback. 

I then tried to reach out to the security manager. But to my disappointment he / she was not to be found around. I waited for him/her for some [mention the time period]. I had no other option left but to write this letter to you.

During this pandemic, it is your sole responsibility to look after such activities at your [[mention the name of the shopping mall] mall. Inspections should be carried out in and around the mall to see if the Covid-19 directives are properly followed. 

The security personnel should educate the customers about the do’s and don’ts. A small mistake could turn out to be a huge risk.

Next time, I hope I won’t face such situations when I visit the [mention the name of the shopping mall] mall. I believe you would agree that together if we follow the guidelines, only then we can fight against this deadly virus.

Expecting your cooperation for the same.

Thanks,

[Hand-written Signature]

[Mention your name]

[Mention your address]

[Mention your contact number]

[Mention the date]

poor security complaint letter to shopping mall

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