Complaint letter to shopping mall for poor security service in the mall

Complaint Complaint letter to shopping mall for poor security service in the mall

Complaint letter to shopping mall for poor security service in the mall

To,

[Designation of addressee]

[Address]

Dear Manager

I am writing this letter to inform you about the poor security service of your mall. I have been a loyal customer of your mall. I have received great service from your mall which is one of the main reasons I shop at your mall. But to my surprise, today I received some very poor security service from your security agent. 

I think the purpose of security agents is to safeguard the people of the mall and help them when they are in need. When I asked for the help from the agent, he was rude and said he cannot help, and I should ask someone else for the help. So, I asked another security agent for help. I kept my belongings as I went for washroom and I told your security agent to take care of those. But when I came out, my belongings as well as the security agent was not there. When I asked her, she was behaving in a way, as if she doesn’t know anything and she was not at all responsible for this incident. I asked to check the CCTV footage also, but your agent told the camera was not working for the day. I was really shocked to get such type of service from your mall. 

Please make sure that the security agents are helpful towards the customers in order to have a better reputation. I look forward to hearing from you.

Regards 

(Your name)

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