I visited your restaurant with my family on New year’s eve. I am writing this letter regarding the poor service that was rendered by you on the occasion. I have been a frequent visitor to your restaurant since a year and have also availed the membership which grants special discounts on special occasions. On that day we ordered a total of seven items including the starters and main course and the food served was delicious. But the issue came up when we got the bill. The bill showed that we ordered a total of ten items. I was surprised to figure out from where did the additional items came into picture.
Though I argued with the representative at the billing counter, he did not pay any heed to my words. The waiter was called for verification and he informed that we had given an order of ten items. I am unable to figure out the discrepancy as in who did the mistake. Your restaurant doesn’t do such types of mistakes and this is the first time I encountered such issue. I understand it was a day of heavy rush but handling each and every customer is a priority for a business. I ended up in paying the extra amount and it spoiled my celebration mood. Such behaviours always tarnish your brand image.
I want you to look into this matter on a priority to resolve my issue at the earliest. Thank you.
[Name of Sender]