Hope you are doing well. I visited your restaurant on date  and I am writing this letter highlight some issues faced by me during my visit to your restaurant. I stay almost ten miles away from your restaurant and I am a regular visitor to your place. I like your food preparation techniques. That day was a quite special one for me and my spouse as we were celebrating our first anniversary and we chose to visit your place. I had booked a prior appointment to avoid any last moment hustles.
When we entered the restaurant, the reception was welcoming as always. We were also offered welcome drinks and this made my day. The real issue started when we looked into the menu to order some of our favourite delicacies. I had planned to order a special starter which is the favourite dish of my partner.
To my disappointment, when I wanted to place the order regarding that item, he informed me that it is not available due to some technical issue. I did not think much and looked to order another favourite dish yet that was also not available. This issue was repeated for three of my favourite dishes and this really made me somewhat frustrated and ruined my special occasion.
I am bit sceptical to visit your restaurant once again. It would be great if you could look into this matter so that you don’t dissatisfy your loyal customers.
[Name of Sender]