Complaint Letter for receiving Damaged Mobile: 4 Templates

Let’s think about the situation that you bought a new mobile from a mobile store and after someday, you find some issues in it. Then if its customer service provider solves your issue properly it’s ok but if not you must have to complain to the higher authority for an exchange or refund.

Regarding that topic here we enlist some sample letters. While writing the letter, you must include the price, brand details, and about the damages of this mobile.

Template: 1

Your Name

Address

City, state, zip code

Name of Mobile Company

Address 

City, state, zip code

Subject: Complaint about a damaged handset.

Dear Sir/ Madam,

I am writing to inform you about the faulty mobile phone that I have purchased in your store [Name & Address of store] by paying [purchase price] with receipt number [xxxxxx] on [dd/mm/yr].

I am [Your Name], I am a regular customer of your company. On the [dd/mm/yr], I bought a brand new [Handset Model] mobile. However, after one week of using it, problems started to appear.

The flash of the camera is no longer working. Also, the monitor is getting blurry, making it difficult for me to see the SMS messages clearly, and even the handset is not getting charged properly. I was shocked to discover such problems in quite an expensive model.

Naturally, I returned the mobile phone in your store to replace it with a new one. One of your sales staff told me they would send it to my home address within one week. However, the handset I received by courier is damaged too. Even after multiple follow-ups, there is no proper response. I am distraught about your poor service.

In this regard, I insist on getting a refund of my full payment if the replacement will not arrive within one more week. If not, I will file a complaint in the consumer forum.

I hope you will consider this complaint and resolve the issue as soon as possible.

Yours faithfully,

[Your Name]

complain letter for receiving damaged mobile

Template: 2

Your name

Address 

City, state, zip code

To, 

Name of the company,

Address

City, state, zip code.

Subject: To complain about a damaged mobile handset.

Dear Sir/ Madam,

I am writing this letter to provide information about the damaged mobile handset that I had purchased in your store [Name & Address details of the store] on [mention the date of purchase] by paying [mention the purchase price] with the receipt number [mention the number].

I am [mention your name], an old and regular customer of your store. After one week of using the mobile phone, several problems appeared. The dual speakers are no longer working properly.

The monitor is also getting blurry, which makes it difficult for me to see anything clearly, and even the flash of the camera is not working anymore. I was very upset to discover such severe problems after using such a big amount of money.

For these reasons, I returned the mobile phone in your store for a replacement (mention the date). One of your staff at the sales department told me that they would send the replaced item to my home address within five days.

However, still today, I have not received any product. Even after multiple reminders and phone calls, there is no proper response. I am very disappointed about your poor service.

Regarding this problem, I request a refund of my full payment amount if the replacement cannot be completed within one more week. If not, I have to file a complaint at the consumer forum against your company.

I hope you will consider this complaint seriously and help me very soon.

Thanking you,

Yours faithfully,

[Your Name]

[Date]

complain letter for receiving damaged mobile

Template: 3

Your name

Address 

City, state, zip code

To, 

Name of the company,

Address

City, state, zip code.

Subject: To complain about a damaged mobile handset.

Dear Sir/ Madam,

I am writing this letter to complain to you about the defective handset that I have purchased on [mention the date of purchase] in your store [Name & Address of store] by paying [mention the purchase price] with the receipt number [mention the number].

I am [mention your name], a regular customer of your reputed store from the year (mention the year). After one week of buying the mobile phone, many problems started to appear simultaneously. The touch screen of the handset is no longer working properly.

Also, the speaker is not producing a clear sound anymore, and even the camera flash is not working. I was very disappointed to encounter such severe problems after investing that much money.

Hence, I returned the mobile phone for a replacement in your store on the day (mention the date). One of your staff at the counter told me that they would try their best for a replacement of my handset and send that to my home address only within one week. But unfortunately, still I have not received any handset from your company.

Even after several requests and phone calls, there is no proper answer from your end. I am very unhappy with your poor service regarding this problem.

Therefore, now I am requesting you a refund of my money as compensation if the replacement cannot be completed within ten more days. If not, I will be compelled to file a complaint at the consumer forum against the company.

I hope you will consider this problem seriously and try to help me as soon as possible.

Thanking you,

Yours faithfully,

[Your Name]

[Date]

complain letter for receiving damaged mobile

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