A Complaint letter for receiving Damaged Mobile Handset

Your Name

Address

City, state, zip code

Name of Mobile Company

Address 

City, state, zip code

Subject: Complaint about a damaged handset.

Dear Sir/ Madam,

I am writing to inform you about the faulty mobile phone that I have purchased in your store [Name & Address of store] by paying [purchase price] with receipt number [xxxxxx] on [dd/mm/yr].

I am [Your Name], I am a regular customer of your company. On the [dd/mm/yr], I bought a brand new [Handset Model] mobile. However, upon one week of using it, problems started to appear. The flash of the camera is no longer working. Also, the monitor is getting blurry, which makes it difficult for me to see the SMS messages clearly, and even the handset is not getting charged properly. I was shocked to discover such problems in quite an expensive model.

Naturally, I returned the mobile phone in your store to replace it with a new one. One of your sales staff told me that they would send it to my home address within one week. However, the handset I received by courier is damaged too. Even after multiple follow-ups, there is no proper response. I am distraught about your poor service.

In this regard, I insist on getting a refund of my full payment if the replacement will not arrive within one more week. If not, I am going to file a complaint in the consumer forum.

I hope you will consider this complaint and resolve the issue as soon as possible.

Yours faithfully,

[Your Name]

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