Complaint Letter to postal authority on damage parcel received

To,

[Designation of addressee]

[Address]

Respected Sir,

I am writing this letter with reference to my parcel with acknowledgement number ____. It is to report my concerns over the physical damage that was done to the parcel when I came to know upon the receipt two days back. I had ordered a set of study materials for my competitive exam preparation from XYZ academy. They had uploaded the photo of the parcel ready to be dispatched and it was properly sealed and I had also got the acknowledgement print as proof of delivery through the postal services. They were important documents and it was a prepaid delivery and it was necessary for my exam preparation.

To my disappointment when I received the documents two days back, the upper cover of the parcel was torn, seal was broken and the items inside it was even damaged. I am quite frustrated on this irresponsible act from your services. Those documents were expensive and urgent. This is a financial and educational loss for me which am hard to bear on the part of student. I relied on your service instead of courier services because it is more trustworthy and time bound. There is no way I can recover the loss.

It would be of great help if you could investigate further on this matter. Kindly cooperate and resolve my issue. Awaiting appropriate response from your end.

Yours truly,

[Name of Sender]

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