Poor Service in The Spa Complaint Letter

Letter Template: 1

For most of us, spa services are a satisfying emotional investment. You look forward to a delightful experience but if things go wrong, you can address your concerns through these messages.


Customer service manager

[xyz] Spa

This letter is regarding my visit and appointment to your spa dated ___. I am writing to highlight the issues which were faced during my visit to your spa. Your spa was recommended by my colleague who is a loyal member of your spa. She informed me that you are the best service provider in the whole town at an affordable price. 

I called your reception and booked a prior appointment. Surprisingly when I reached there, you had no technicians assigned to me. I had to wait for two long hours to get the slot free. I would have left the location at the first hour only but before waiting I was made to make the payment and so I had no option left.

Due to your poor rated services, I had to miss an important meeting at my workplace. Additionally, the pedicure which I took got me boils on my foot and I am suffering since that day. The quality of the facial kits was not so overwhelming and you should work on maintaining client hygiene. 

This incident has put me in emotional trauma. I am very disappointed and I want you to look into this matter as soon as possible. Thanks in advance.

Yours  faithfully,

[Name of Sender]

poor service in the spa complaint

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