A Complaint Letter for poor hospitality in the Spa

For most of us, spa services are a satisfying emotional investment. You look forward for a delightful experience but if things go wrong, you can address your concerns through these messages.


Customer service manager

[xyz] Spa

This letter is regarding my visit and appointment to you spa dated ___ .I am writing to highlight my issues which was faced during my visit to your spa. Your spa was recommended by my colleague who is a loyal member of your spa. She informed me that you are best service provider in the whole town in affordable price.  I had called your reception and booked a prior appointment. Surprisingly when I reached there, you had no technicians assigned to me. I had to wait for two long hours to get the slot free. I would have left the location at the first hour only but before waiting I was made to make the payment and so I had no option left. Due to your poor rated services, I had to miss an important meeting at my work place.

Additionally the pedicure which I took got me boils on my foot and I am suffering since that day. The quality of the facial kits was not so overwhelming and you should work on maintaining client hygiene. 

This incident has put me in an emotional trauma. I am very disappointed and I want you to look into this matter as soon as possible. Thanks in advance.

Yours  faithfully,

[Name of Sender]

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