A Complaint Letter to Online store for receiving the wrong item

Complaint A Complaint Letter to Online store for receiving the wrong item

A Complaint Letter to Online store for receiving the wrong item

Ref: Order no. [xxxx] of [date]

Dear Manager

I’m writing in regard to a problem concerning the order no. 2134. I have ordered a ___ before seven days ago. The order stated that delivery will be done within seven days. When my parcel arrived today morning, I was very happy. But unfortunately, it was a wrong product. When I opened, I found an __. I am not interested in this product therefore I will send it back to you. I was shocked to find that the product delivered was not what I have originally ordered.

It sounds much troublesome for me. My online classes are going to start after four days and I need to download the software also. So, it will take time for one day. So, I have just three days left for bringing the laptop. I don’t want a refund. Therefore, I request you to send me the correct product within the stated time.  I would like to make arrangements to return the item for a replacement. Of course, I do not expect to be responsible for paying the return shipping costs or any other cost.

Please advise me on how you wish to handle the return of the good, the courier and the collection date. I have attached herewith the invoice which has been sent to me during the time of ordering. I have also attached photos of the delivered product.  Please go through that and replace the product as soon as possible.

 I thank you for your prompt attention to this matter and I look forward to hearing from you soon.

Regards

(your name)

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