Not Received Assured Gift Complaint Letter

While writing a complaint letter for not receiving the assured gift, you must write the complaint letter to the company from where you got the assurance for a gift. You must ask for the assured gift.

Also, add the steps that you want to take if the problem remains unsolved. If you don’t have any idea about writing a complaint letter in this case then you can take help from this site. We have provided some examples on this topic.

Template: 1


The Store Manager,

(Store Name)


I am having a membership card for your store for almost five years (more / less) but this is the last time I am facing this kind of trouble.  On (mention the particular date) 30th August 2020 I bought two (Mention the brand) t-shirts for myself and with that there was an offer of getting a M.A.C. (any brand) mini lipstick as a gift. Being (store name) it is a trustworthy shop I did not check my products after purchasing. 

Unfortunately after arriving home when I opened the shopping packet, I found the assured gift was missing. I thoroughly searched for the gift but it was not inside.

On top of that, the packet was completely sealed which was done by the store so there is no chance that I lost the freebie anyhow. I am feeling cheated somehow though I do not want to believe that as your store is one of my favorites.

Furthermore, I have tried to communicate with your store overcall but did not get any response from there. Therefore, I am writing this email to convey the message to the store that I did not get my assured gift inside the packet.

Please look into this matter to solve this issue immediately. I believe it is in your interest to take action on the above matter. Looking forward to your reply. 

Thanking you,

Kind Regards,

(Sender name & contact number]

not received assured gift complaint letter

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