I am writing this letter to bring it to your kind notice that I am having a savings bank account in your _______ branch , bearing account number ___________. I have requested for the issuance of a new cheque book by submitting the required forms dated _______. Kindly note the acknowledgement number of the form as ________. As per the employee’s information, my cheque book should have reached by date ___. But it has been a week beyond that and I haven’t received any information regarding that. I am quite disappointed on this unacceptable behaviour from your end. Due to this inconvenience, I was unable to pay my clients on time and this has caused a mess in my business payments.
Being a reputed bank, this behaviour is not expected from your end. Customers rely on your services and keep their hard earned money in your custody and you provide such poor services to them in return. These activities do not promote your brand image. I tried to contact your customer service representatives via call yet no one picks it up. I even lodged two complaints at your web service portal but I did not get any response from it. I am occupied in other important activities and hence I am not able to visit in person.
It’s a sincere request from my end to look into this matter as soon as possible. Awaiting your quick response and prompt action. Thanks in advance.
[Name of Sender]