Everyone expects good customer service in a shopping mall, but if you have faced any bad customer service in any shopping mall, you must write a complaint letter about this.
Here it’s important to mention the details about the bad services you have received. Now if you have faced any difficulties while writing your letter, you can easily take help from our below sample letters. Here we have already covered this topic in our sample letters.
Letter Template: 1
To
The Manager,
Name of mall
Address
Dear sir/madam,
I am writing this letter to inform you about the misbehavior of one of your security guards. Unfortunately, when we visited the mall (specify the date and time), your security guard did not treat me and my family well.
He did not allow me to get inside the mall because my four years old son would not be allowed inside the mall with some food and a bottle of water.
It made us angry and upset at the same time. Our shopping mood was completely spoiled. Then we went to another shopping mall where no such security measures were taken.
I intend to take legal action against your mall if you do not provide a written explanation for the misconduct shown to us. We suffered a lot and got humiliated for no reason.
The goal of the security guard is to protect the people in the mall and help them when needed. But some of them often show their arrogant and contemptuous behavior towards visitors, which can lead to the bad reputation of the mall.
As a manager of this mall, you must carefully take care of this sensitive issue. I hope I will get justice for this. You have to ensure that not only me but any visitors also should not get this type of behavior.
We visit your mall a lot, it is one of the best malls around town, make sure the security guards help the visitors to earn a good name. Check my complaint and take action against him as soon as possible. Looking forward to hearing your words.
Thanking you
Kind Regards,
(sender name)
(contact number)
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Letter Template: 2
To,
[Mention the designation of the sender]
[Mention the full name of the mall]
[Mention the address of the mall]
Dear [mention the relevant salutation],
This letter is to inform you regarding the bad treatment by your [mention the designation of the person], with me while I was making a product.
This is not what I was expecting from an employee of such a big and reputed mall. I am utterly shocked that people with this kind of behavior are actually employed by your mall, who do not even have the sense of how one should behave with another person.
The person abused and harassed me in front of the entire public and did not even have a shred of dignity within [mention the relevant gender pronoun].
I am deeply hurt by this kind of behavior and would definitely consider never visiting your mall again if stringent actions are not taken against this person further, I would file a police complaint against your mall for mentally harassing and abusing a person.
I have been a very loyal customer of the mall and purchased most of the things from your mall, and this is how you behave with one of your regular customers.
Further, I am also sending you the video taken by me of the altercation with the said employee, and I hope that this piece of evidence would serve as genuine proof of my allegations and would show you that I am not lying.
[Mention full name of the mall] mall is one of the best malls in the city, and this is not the kind of behavior that is to be expected there. So I hope that immediate action will be taken considering my complaint, and I will be updated with the steps taken against the [mention the designation of the person].
Thanking you
Kind regards,
[Mention full name of the sender]
[Mention contact of the sender]
Download Template :
(pdf, docs, ODT, RTF, txt, HTML, Epub, Etc)
Letter Template: 3
To,
[Mention the designation of the sender]
[Mention the full name of the mall]
[Mention the address of the mall]
Dear [mention the relevant salutation],
I, [mention your full name], am a customer at your mall, and I am writing this to inform you that I have been very badly treated by [mention details of the mall employee].
This happened on [mention the relevant date and time] as I was just getting my purchased items out on the payment counter and the [mention the designation of the mall employee] started behaving rudely with me and when I kindly told him to behave correctly as even I am a human, [mention the relevant gender pronoun] started abusing me and hurled a lot of disgusting words at me.
This is not the way to talk to a customer. Even if there is some kind of issue, and I am very angered with the behavior of your employee, I would definitely take legal actions against your mall if you don’t do something immediately about the matter.
There have been previous issues with your mall, like in case of returning a broken product and delivery of a product after the delivery date, but still, I co-operated in a very dignified manner and never created any hassle or tried to abuse any employee of your mall, and in return, this is how you behave with me in a situation where there is not even an issue.
I would have let the matter go if he had immediately apologized for his behavior, but instead, he started abusing and threatening me.
I also ask you to check your video camera at the mall that would have picked the entire incident, and then you would be completely sure as to whether I am speaking the truth or not.
I often visit the mall and consider it one of the best malls in [mention the name of the city], but I cannot accept someone behaving with me in the manner that I have just explained above.
So I expect you to take action against the [mention the designation of the mall employee] and inform me regarding the steps that have been taken by you in this matter.
Thanking you
Kind regards,
[Mention full name of the sender]
[Mention contact of the sender]
Download Template :
(pdf, docs, ODT, RTF, txt, HTML, Epub, Etc)
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