There is one service in Amazon that is a return pick-up service facility. Now if you are unable to get this facility then you can make a complaint about this issue with a complaint letter.
Now if you are facing some problems while writing this letter then we are here to help you in this situation. Here we have already provided some sample letters regarding a complaint letter to Amazon about the unavailability of the return pick-up service facility.
Letter Template: 1
City, state, zip code
Subject: Complaint About the Unavailability of The Return Pick up Service Facility
I am writing this letter to bring to your notice my grievance with regards to the delivery of [Name of the product]which was ordered on[dd/mm/yr] Upon the delivery, I have discovered that the product is damaged. And I approached customer service to replace the product, but they shocked me by saying there is no return pick-up service available.
And I feel so annoyed to hear such an irresponsible answer from Amazon which is not at all a good thing the customers expect.
I was asked to send it back at my expense, which is another level of an awful experience for any customer. I have repeatedly tried to get in touch with the customer service over the matter for two weeks, and I keep getting hung up or transferred to different departments.
I insist you arrange a return pick up service and get my product replaced or get me a refund. I am enclosing all the required documents like bill receipts and previous complaints about your convenience. I request your forum to intervene and get me justice at the earliest by instructing them to arrange a return pick-up service immediately.
I look forward to hearing from you.
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