Damaged Product Complaint Letter to Amazon: 4 Templates

When you are framing a complaint letter to mention a damaged product to Amazon, you should write in it when you ordered it, how it is damaged, and what you did next. You should write it so that it expresses your concern in a polite yet firm manner.

To help you write one with ease, I have come up with a good sample letter, having a look at which, it will be easier for you to frame yours.


How to write a complaint letter to Amazon?

  • Give the details of the damaged product and mention the date of placing the order.
  • Express your disappointment over the customer service department for not showing the support.
  • You can express how the damaged product has actually upset you.
  • Raise your objection in a strict tone about the negligence of support shown by the customer service department of Amazon…
  • Inform about how you are entitled to receive the refund from the organization.
  • You can ask for how to return the product and ask for a reimbursement.

Template: 1

To 

The Co-ordinator 

Amazon

Address 

City, state, zip code 

Subject: Complaint Letter to Amazon About a Damaged Product

Dear Sir/Madam,

I am writing to bring to your notice my grievance regarding the delivery of [Name of the product], which was ordered on[dd/mm/yr]. Upon the delivery, I discovered that the product was damaged.

I have repeatedly tried to get in touch with the customer service number for your company who insist that there is nothing they can do as the blame should reside in the other departments.

This is not expected from Amazon and your poor customer service, and as a customer, I feel terrible because of this response.

The Consumer Rights Act makes it an implied term of the contract that goods I receive must be of satisfactory quality, and for the reasons stated above, they are not.

As you breach the contract, I am entitled to a refund or have the item repaired or have the item replaced, and I would request that you confirm by [dd/mm/yr] that you will do this.

I also require you to confirm whether you will arrange for the [product] to be collected or that you wish me to return this and reimburse me for the cost of returning the [product].

I look forward to hearing from you.

Yours sincerely,

[Your Name]

[Contact Number]

[Your Address]

damaged product compliant letter to amazon

Template: 2

[Name of the sender]

[Insert the Sender’s Designation]

[Amazon]

 [Contact details and address of the sender]

[Insert the Date of sending the letter]

To,

[Insert the Receiver’s Name]

[Insert the Receiver’s Address]

[Contact details of the Receiver]

Sub: Letter of Complaint Letter to Amazon About a Damaged Product

Dear [Name of the recipient],

For your kind information, I beg to state that I am writing this letter to you to express my grievances regarding the damaged product holding the id no. (Mention the id no.), which had been delivered to my home address on the day of (Mention the date).

I ordered the product on (Mention the details) with a bank payment. After the delivery, I became shocked to see the product’s condition. I am a very old customer of your company but never had encountered such disappointing incident in the previous days of my shopping.

Though I tried to contact the workers of your customer care service without any delay for a replacement, they were unable to offer me any kind of help till now. I did not expect this kind of poor service from a renowned company like Amazon.

Hence, I am writing this letter to you, to give me a refund for replacing my product as soon as possible. So, I want confirmation from your end regarding this matter.

I am eagerly looking forward to getting your response as soon as possible,

Thanking you,

With regards,

[Name of the sender]

damaged product compliant letter to amazon

Template: 3

[Name of the sender]

[Insert the Sender’s Designation]

[Amazon]

 [Contact details and address of the sender]

[Insert the Date of sending the letter]

To,

[Insert the Receiver’s Name]

 [Insert the Receiver’s Address]

[Contact details of the Receiver]

Sub: Letter of Complaint Letter to Amazon About a Damaged Product

Dear [Name of the recipient],

I have been a very old customer of your company for the past (Mention the details) years. Today I am witting this letter to let you know that I ordered some products from your company holding the id no, (Mention the no.) a few days back. I am very disappointed and shocked to have received the products on (Mention the details) in a damaged condition.

Unfortunately, when I opened the package after receiving the product to check the items inside, I found the products inside in a completely damaged condition.

Please note the order details, which I have attached with this letter of complaint, and help us to recover from this loss by refunding my money or giving me a replacement as soon as possible.

I have kept the goods in the same condition as I had received the product. Your representative can check that while picking up the item.

Please contact me very soon, if not I have to complain to your company at the (Mention the details).

Hope you will help me very soon.

With regards,

[Name of the sender]

damaged product compliant letter to amazon

Similar Posts: